Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edith Acosta

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Compassionate Home Health Provider with significant background in providing quality care to patients within their homes.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work History

Home Health Provider

Alivio Home Health
Brownsville, TX
01.2015 - 05.2026
  • Provided personal care and assistance to clients with daily living activities.
  • Monitored client health and reported changes to medical professionals.
  • Administered medications according to prescribed schedules and instructions.

Bilingual Customer Service Representative

TTEC
Browns, TX
01.2020 - 01.2022
  • Assisted customers in both English and Spanish to resolve inquiries effectively.
  • Provided timely support through phone, chat, and email communication channels.
  • Documented customer interactions accurately in the company's CRM system.

Customer Service Representative

Teleperformance
Brownsville
05.2017 - 07.2018
  • Provided exceptional support to customers through multiple communication channels.
  • Resolved customer inquiries swiftly using CRM software and knowledge base.
  • Collaborated with team members to enhance service delivery and process efficiency.

Cashier

Walmart
Brownsville, Texas
03.2003 - 10.2005
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained cleanliness and organization of checkout area and surrounding displays.

Bilingual Customer Service Representative

Convergys
Brownsville, Texas
06.2003 - 06.2005
  • Assisted customers in both English and Spanish to resolve inquiries effectively.
  • Provided timely support through phone, chat, and email communication channels.
  • Documented customer interactions accurately in the company's CRM system.

Education

Medical Assistant - Medical Assistant

Kaplan College
Brownsville , Tx
07.2003 - 07.2005

GED
Brownsville, Texas

Skills

  • Customer service
  • Attention to detail
  • Multitasking
  • Work good under pressure
  • Tech savvy
  • Bilingual

Languages

Spanish
Professional

Timeline

Bilingual Customer Service Representative

TTEC
01.2020 - 01.2022

Customer Service Representative

Teleperformance
05.2017 - 07.2018

Home Health Provider

Alivio Home Health
01.2015 - 05.2026

Medical Assistant - Medical Assistant

Kaplan College
07.2003 - 07.2005

Bilingual Customer Service Representative

Convergys
06.2003 - 06.2005

Cashier

Walmart
03.2003 - 10.2005

GED
Edith Acosta