Edith Alvarez
Adelanto,CA
Summary
Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 18 years in the field.
Overview
19
19
years of professional experience
Work History
Area Supervisor
Sanchez Family Corporation dba McDonald’s
Los Angeles, Ca And San Bernardino County
01.2017 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
Restaurant Manager
Sanchez Family Corporation dba McDonald’s
Los Angeles, Ca
12.2014 - 12.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Assistant Manager
Sanchez Family Corporation McDonald’s
Los Angeles, Ca
06.2012 - 11.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Swing Manager
Sanchez Family Corporation dba McDonald’s
Los Angeles, Ca
07.2009 - 05.2012
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Led employee training sessions for improved performance and adherence to company standards.
Shift Manager
Sanchez Family Corporation dba McDonald’s
Los Angeles, Ca
04.2009 - 07.2009
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Crew Person
Sanchez Family Corporation dba McDonald’s
Los Angeles, Ca
06.2005 - 04.2009
- Contributed to sales growth through upselling promotional items and meal deals.
- Enhanced customer satisfaction by delivering prompt and accurate order fulfillment.
- Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
- Efficiently handled multiple orders, resulting in shorter lines and happier customers.
- Maintained a clean working environment for improved efficiency and safety standards.
- Assisted in reducing wait times by effectively managing the register during peak hours.
Education
Food Safety Certificate -
Food Safety
Facilitating Exceptional Training -
Hamburger University Chicago
03.2024
Graduated 2016 -
McDonald’s Hamburger University
07.2016
Skills
- Inventory Control
- Food cost expert
- Budget Development
- Change Management
- Staff training/Development
- Employee Scheduling
- Consistently meet Goals
- Team Building
- Time Management Tools
- Sales
- Service Quality Improvement
- Costumer Relation
- Dependability
- Organization
- Multi-unit management
Accomplishments
- Grew sales by average of 7.95 % versus last year
- Supervise a 6.9-million-dollar Restaurant a 5.9 million , a 5.2 million currency open a brand new restaurant trailing YTD $2 million
Accomplishments2
- Successfully grew business by as much 21% sales increase versus last year.
- Successfully grew business by as much 18% transaction increase versus last year.
- Create Store Yearly business plans and Quarterly Action plans
- Project Management
- Initiated many sales building projects which results in (positive outcome)
- People management
- Supervised a 5.5-million-dollar restaurant with 86 employees.
- For 1 year helped rolled out McCafe Training.
- Supervised sales team to monitor sales activity and goal achievement.
- Conduct New Hire Orientation for 11 Restaurants.
- Conduct Hiring Interviews.
Awards
Nominated Outstanding Restaurant Manager 2016
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Supervisor
Sanchez Family Corporation dba McDonald’s
01.2017 - Current
Restaurant Manager
Sanchez Family Corporation dba McDonald’s
12.2014 - 12.2016
Assistant Manager
Sanchez Family Corporation McDonald’s
06.2012 - 11.2014
Swing Manager
Sanchez Family Corporation dba McDonald’s
07.2009 - 05.2012
Shift Manager
Sanchez Family Corporation dba McDonald’s
04.2009 - 07.2009
Crew Person
Sanchez Family Corporation dba McDonald’s
06.2005 - 04.2009
Food Safety Certificate -
Food Safety
Facilitating Exceptional Training -
Hamburger University Chicago
Graduated 2016 -
McDonald’s Hamburger University