Overview
Work History
Education
Skills
Timeline
Generic

Edith Alvarez

El Paso,TX

Overview

26
26
years of professional experience

Work History

Dispatch

R & A Trucking / E & M Logistics Inc
El Paso, TX
01.2020 - 08.2024
  • Answer and process incoming and outgoing calls.
  • Provide daily updates to customers on the location of shipments.
  • Obtain outbound/inbound loads as per daily company needs.
  • Send dispatch orders to drivers, follow through with drivers to ensure on-time pickup and delivery of freight.
  • Obtain required delivery documents as soon as load is delivered. Report discrepancies, overages, and shortages to the customer in order to receive proper instructions for disposal.
  • Notify customer via email once load is delivered.
  • Obtain bill of lading and any supporting documents, such as weight tickets or lumper receipts, for billing purposes.
  • Interact with customers as required by the company to fulfill specifications of work for the customer.

Load Coordinator /Administrative Office Coordinator

HFS Transport LLC
El Paso, TX
04.2012 - 12.2019
  • Answer and process incoming and outgoing calls.
  • Provide daily updates to customers on the location of shipments.
  • Obtain outbound/inbound loads as per daily company needs.
  • Send dispatch orders to drivers, follow through with drivers to ensure on-time pickup and delivery of freight.
  • Obtain required delivery documents as soon as the load is delivered. Report discrepancies, overages, and shortages to the customer in order to receive proper instructions for disposal.
  • Notify customer via email once load is delivered.
  • Obtain bill of lading and any supporting documents, such as weight tickets or lumper receipts, for billing purposes.
  • Interact with customers as required by the company to fulfill specifications of work for the customer.
  • Generate invoice, rate confirmation, and prepare for billing.
  • Prepare daily, weekly, and monthly reports in order to generate IFTA reports, single state reports for New Mexico, Kentucky, New York, and Oregon permits.
  • Keep track of all miles traveled per unit on a monthly basis in order to generate yearly totals, as mandated for Apportion Registration.
  • Keep track of driver medical cards and renewal of driver licenses to ensure driver files are kept up to date.
  • Keep unit files up to date to include maintenance, inspections, and repairs for both trucks and trailers.
  • Prepare daily funding of all completed invoices and send them to the factoring company to ensure daily funding is sent to the financial institution.
  • Monitor daily use of fuel in order to plan for daily consumption and to keep enough funds available for the entire fleet.
  • Accurately and efficiently respond to daily requests.

Customer Service Representative Supervisor

Texas Department Of Transportation/ VTR Division
El Paso, TX
01.1999 - 01.2012
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Maintained files and records for clients, observed all safety protocols to prevent breaches and misuse of data.
  • Monitored office inventory in order to maintain adequate supply levels and order products.
  • Supported clerical needs, including taking messages, scanning documents, and routing business correspondence.
  • Planned and executed successful corporate meetings, lunches, and special events for the County Tax Office.
  • Interfaced with various departments, including County Tax Assessor's Supervisors and Customer Service Clerks in training areas, in order to communicate effectively using active listening, open-ended questioning, and appropriate response skills.
  • Create and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Distributed company correspondence, including memos and updates, to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Managed daily operations within our office by supporting continuous delivery of excellent services and care.
  • Perform billing, collection, and reporting functions for the Austin Headquarters office daily.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Prepared departmental budgets, analyzing historical data, projected spending, and actualized costs.
  • Coordinated office activities and operations to ensure efficiency and compliance with company policies.

Education

High School Diploma -

Odessa High School
Odessa, TX
05-1993

Associate of Arts - Business Administration And Management

El Paso Community College
El Paso, TX

Skills

  • Data Entry
  • Accounts Reconciliation
  • Ability to Communicating clearly with all parties involved to include drivers, customers and management
  • Analytical thinking skills to anticipate potential problems and offer solutions
  • Knowledge of Computer systems and skills to include but not limited to computer technology, able to learn company specific programs, and access GPS monitoring programs

Timeline

Dispatch

R & A Trucking / E & M Logistics Inc
01.2020 - 08.2024

Load Coordinator /Administrative Office Coordinator

HFS Transport LLC
04.2012 - 12.2019

Customer Service Representative Supervisor

Texas Department Of Transportation/ VTR Division
01.1999 - 01.2012

High School Diploma -

Odessa High School

Associate of Arts - Business Administration And Management

El Paso Community College

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Edith Alvarez