Summary
Overview
Work History
Education
Skills
Languages
Timeline
Edith Alvarez

Edith Alvarez

Naples,FL

Summary

Dynamic professional with a proven track record at Publix, excelling in organizational leadership and customer satisfaction. Successfully mentored junior clerks, enhancing team performance and improving customer retention. Skilled in budget management and document preparation, demonstrating attention to detail and effective communication in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Lead Clerk

Publix
01.2019 - Current
  • Mentored junior clerks, providing guidance on best practices and improving overall team performance.
  • Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Managed inventory control for office supplies, reducing costs and ensuring availability of necessary items.
  • Assisted with budget preparation and expense tracking, helping the department maintain fiscal responsibility.
  • Coordinated meetings and events, ensuring all logistics were handled smoothly and successfully.
  • Enhanced communication between departments through the establishment of clearly-defined channels.
  • Ensured strict adherence to company policies while performing routine audits of procedure compliance.
  • Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
  • Developed training materials for new hires, fostering a consistent onboarding process for all team members.
  • Processed orders and shipments for customers in a timely fashion, resulting in improved customer retention rates.
  • Coordinated and scheduled meetings and appointments.
  • Monitored and tracked budgets and expenses.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.

Beverage Server

Oaks Farm
01.2017 - 01.2018
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
  • Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
  • Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
  • Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
  • Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Prepared hot coffee and tea according to customer requests.
  • Contributed to team success through active communication and collaboration with colleagues across all departments.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Master Of Criminal Justice - Forensic Science

Florida SouthWestern State College, Fort Myers, FL

Skills

  • Document preparation
  • Paperwork processing
  • Relationship building
  • Cash handling
  • Customer satisfaction
  • Quality control
  • Quality management
  • Prioritization
  • Sales expertise
  • Reliable and punctual
  • Teamwork
  • Communication
  • Organization
  • Fast learner

Languages

English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Professional Working

Timeline

Lead Clerk - Publix
01.2019 - Current
Beverage Server - Oaks Farm
01.2017 - 01.2018
Florida SouthWestern State College - Master Of Criminal Justice, Forensic Science

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Edith Alvarez