Edith Avalos
Los Angeles,CA
Summary
Detail-oriented operations assistant with a proven track record in improving operational efficiency and providing outstanding customer service. Organized and coordinated individual with experience providing administrative and clerical support. Bilingual in English and Spanish, with a strong focus on customer satisfaction and operational effectiveness.
Overview
18
18
years of professional experience
Work History
Operations Assistant
OnTrac
Compton
09.2016 - 12.2025
- Facilitated account creation and package inquiries for drivers, driver managers, and customers across multiple channels, improving response time.
- Delivered professional customer service by efficiently managing incoming and outgoing communications, ensuring timely resolution of inquiries.
- Maintained proactive communication with customers to address inquiries and resolve issues promptly.
- Utilized Salesforce and Dayforce to track, manage, and efficiently resolve customer cases and service requests.
- Executed administrative tasks, including data entry, filing, and email management, to streamline operations and support team productivity.
Package Handler Lead
TNT Express Worldwide
Westchester, CA
07.2007 - 09.2016
- Optimized mail and package scanning, sorting, and labeling processes while leading a five-person team to consistently meet daily quotas.
- Facilitated training sessions for new employees on effective package handling techniques.
- Monitored shipment processes closely to ensure adherence to safety regulations.
- Documented shipments accurately during pallet construction and trailer loading to maintain quality control.
- Inspected packages for damages or defects, documenting observations carefully.
- Addressed customer inquiries via phone and email to support service excellence.
Education
Some College (No Degree) - Sociology
Cal State University Dominguez Hills
Carson, CaSkills
- Customer service and support
- Account management
- Data management
- Administrative assistance
- Operational support
- Intermediate computer skills
- Bilingual communication (English and Spanish)
- Team collaboration
- Professional and friendly
Timeline
Operations Assistant
OnTrac
09.2016 - 12.2025
Package Handler Lead
TNT Express Worldwide
07.2007 - 09.2016
Some College (No Degree) - Sociology
Cal State University Dominguez Hills