Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edith De paz

Houston ,TX

Overview

6
6
years of professional experience

Work History

Call Center Representative

Titan Technologies International
10.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

CHIROPRACTIC ASSISTANT

CLEAR CREEK CHIROPRACTC CENTER
09.2019 - 12.2020
  • Collaborated with law firms and leveraged experience with LOP for marketing initiatives.

CALL AGENT

FEMA
08.2018 - 11.2018
  • Responded to incoming phone calls promptly.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.

Education

HIGH SCHOOL DIPLOMA - undefined

CLEAR SPRINGS HIGH SCHOOL
06.2017

Skills

  • Great working with others
  • Flexible
  • Marketing
  • Customer Service
  • Punctual
  • Organized
  • Call center customer service
  • Customer support
  • Call center operations
  • Communicating with clients

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Titan Technologies International
10.2024 - Current

CHIROPRACTIC ASSISTANT

CLEAR CREEK CHIROPRACTC CENTER
09.2019 - 12.2020

CALL AGENT

FEMA
08.2018 - 11.2018

HIGH SCHOOL DIPLOMA - undefined

CLEAR SPRINGS HIGH SCHOOL

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Edith De paz