Edith Duron
San Antonio,TX
Summary
Accomplished Assistant Manager with a proven track record at SeaWorld, adept in team leadership and guest service. Excelled in employee training, enhancing team performance, and ensuring customer satisfaction. Fluent in Spanish and English, my approach combines effective problem-solving with a positive attitude, significantly improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Lead
Panda Express Restaurant
01.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Manager
SeaWorld
08.2021 - 12.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ability to provide a positive experience for guests, including friendly communication and prompt service.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Resolved guest complaints quickly and professionally, ensuring repeat visits and positive reviews.
- Maintained high standards of cleanliness throughout the park, contributing to an enjoyable atmosphere for guests.
- Trained workers in service policies, safety requirements and specifics of activities.
Education
Real Estate
Champions School of Real Estate
3010 N Loop 1604 W Access RdHigh School Diploma -
John F Kennedy
1922 S General McMullen06.2021
Skills
- Employee Training
- Guest service
- Shift leadership
- Positive Attitude
- Cash Handling
- Problem-Solving
- Team Leadership
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Panda Express Restaurant
01.2023 - Current
Assistant Manager
SeaWorld
08.2021 - 12.2022
Real Estate
Champions School of Real Estate
High School Diploma -
John F Kennedy
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