Edith Maybell
Detroit,United States
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by mentoring roles at University Food Center and optimizing delivery routes at Amazon. Skilled in order packaging and demonstrating exceptional customer service excellence, I bring reliability and a strong work ethic to every task, significantly improving team performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier
University Food Center
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Shopper / Delivery
Instacart
10.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Delivery Driver
Amazon
03.2023 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
GED - General Studies
Kettering High
Detroit, MI06.2006
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Reliability and punctuality
- Organizational abilities
- Professionalism and Courtesy
- Order Taking
- Order Packaging
- Decision Making Aptitude
Timeline
Cashier
University Food Center
05.2023 - Current
Delivery Driver
Amazon
03.2023 - 09.2023
Shopper / Delivery
Instacart
10.2021 - Current
GED - General Studies
Kettering High
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