Edith Schaeflein
Rolling Meadows,IL
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
19
19
years of professional experience
Work History
Guest Services Representative
Rolling Meadows Park District
Rolling Meadows , IL
2004.08 - 2023.04
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Maintained cleanliness of lobby area throughout shift.
- Monitored security cameras to ensure safety of customers and staff.
- Answered incoming calls from guests seeking reservations or general information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Thornridge High School
Dolton, IL1981-06
Skills
- Customer Service
- Reservation Management
- Detail Oriented
- Payment Processing
- Knowledge of local area
Timeline
Guest Services Representative
Rolling Meadows Park District
2004.08 - 2023.04
High School Diploma -
Thornridge High School
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