Edith Taves
Tucson,AZ
Summary
Background in developing engaging promotions and events to bring in customers and drive business sales. Highly organized and flexible with a solution-driven and proactive mentality.
Overview
6
6
years of professional experience
Work History
Customer Experience Coordinator /Key Carrier
Tjmaxx
09.2019 - 09.2024
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
Sale Associate 2
Macy’s
09.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate 1
Bed Bath & Beyond
09.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor Of Arts In Business Administration - Management
Saint Columban College
Philippines Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Promotions understanding
- Feedback collection
Timeline
Customer Experience Coordinator /Key Carrier
Tjmaxx
09.2019 - 09.2024
Sale Associate 2
Macy’s
09.2019 - 08.2020
Sales Associate 1
Bed Bath & Beyond
09.2018 - 08.2019
Bachelor Of Arts In Business Administration - Management
Saint Columban College
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