Edith Trevino
Value City Funiture - American Signature
Chicago,IL
23
years of professional experience
Dynamic operations professional skilled in enhancing customer service and optimizing processes. Proven ability to implement best practices, lead cross-functional teams, and achieve operational goals, resulting in increased client satisfaction and staff performance.
Work History
Operations Manager
7 Years 3 Months- Led cross-functional teams to implement operational improvements, enhancing service delivery.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Developed training programs for staff, fostering skill development and performance improvement.
- Implemented best practices in customer service strategies, boosting client satisfaction ratings.
- Managed budget forecasts and resource allocation, aligning operational goals with company objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
Assistant Store Manager
4 Years 9 Months- Supervised daily store operations, ensuring compliance with company policies and customer service standards.
- Trained and mentored team members to enhance product knowledge and sales techniques.
- Implemented visual merchandising strategies to optimize product displays and enhance customer engagement.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Managed scheduling and payroll processes, ensuring compliance with labor regulations.
- Coordinated promotional events, driving increased foot traffic and sales performance.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Completed routine store inventories.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Answered questions about store policies and addressed customer concerns.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Optimized store displays and appearance via strategic merchandising.
Office Manager/Receptionist
1 Year 8 Months- Coordinated scheduling and appointments for staff, optimizing resource allocation.
- Streamlined office operations, enhancing workflow efficiency and reducing bottlenecks.
- Managed inventory control processes, ensuring consistent availability of office supplies.
- Implemented digital filing system, increasing document retrieval speed and accuracy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Outreach Project Manager
7 Years 3 Months- Developed and implemented project plans aligning with organizational goals and stakeholder expectations.
- Led cross-functional teams to deliver successful programs and events enhancing community engagement.
- Streamlined communication processes between departments, improving collaboration and project timelines.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed project outcomes to identify areas for improvement and ensure best practices were followed.
- Managed budgets effectively, ensuring resource allocation aligned with project objectives and financial constraints.
- Collaborated with volunteers to enhance program delivery and increase participant satisfaction levels.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Education
Associate of Science - Business Administration And Management
Skills
Operations oversight
Project management
Operational efficiency
Operations oversight
Policy implementation
Staff management
Team leadership
Conflict resolution
Leadership
Data analysis tools
Employee motivation
Staff training
MS office
Problem-solving
Staff development
Timeline
Operations Manager
Value City Funiture - American Signature
11.2018 - 02.2026Read More
Assistant Store Manager
Value City Funiture - American Signature
01.2014 - 10.2018Read More
Office Manager/Receptionist
Pearle Vision
05.2012 - 01.2014Read More
Outreach Project Manager
Girl Scout of San Jacinto Council
06.2003 - 09.2010Read More
McCormick Junior College
Associate of Science from Business Administration And Management
Read More