Edith Varela
Phoenix,AZ
Summary
Customer service professional from experience at past employments, excelling in appointment scheduling and data management. Bilingual in English and Spanish, I effectively resolve issues and enhance client satisfaction. Proven to be organized as well as having commitment to quality have consistently led to improved service outcomes, enhanced ability to increase customer satisfaction and loyalty. Consistently exceeding expectations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Desk/Referral Handling/ Appointment Setter
Valley GI
12.2024 - 10.2025
- Greeted and assisted visitors/ patients, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and coordinated meeting room logistics efficiently.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected Type payments, processed transactions and updated relevant records.
Customer Service Representative
Cricket
05.2023 - 11.2024
- Addressed customer inquiries utilizing internal systems to guarantee satisfaction.
- Assisted customers with account management, billing, and technical support issues efficiently.
- Escalated complex issues to appropriate departments, ensuring timely resolution for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Documented customer interactions in proper software to maintain accurate records and improve service quality.
Warehouse Production Worker
Valeo
01.2021 - 04.2022
- Assembled products according to specifications, maintaining quality standards throughout process.
- Participated in training sessions for new employees, enhancing team skill sets and productivity.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
- Coordinated with other departments such as Quality Control or Shipping and Receiving to ensure seamless workflow across all areas of the warehouse operation.
- Demonstrated adaptability to changing demands by willingly taking on additional responsibilities as needed during peak periods or staff shortages.
Sales Associate/Cashier
K-Momo
08.2018 - 02.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained store cleanliness and organization to provide a welcoming environment for shoppers.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to restock merchandise and manage inventory levels effectively.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier/Waitress
Choon Burritos
10.2015 - 07.2017
- Operated cash register to process customer transactions efficiently
- Maintained accurate cash drawer, ensuring proper change and transaction records
- Assisted customers with inquiries, providing excellent service and support
- Handled product returns and exchanges, according to store policies
- Ensured a pleasant dining experience through efficient order management and service.
Education
High School Diploma -
Western School Of Science And Technology
Phoenix, AZ06.2019
Skills
Customer Service
Bilingual
Problem Solving/ Communication
Organization
Multi Tasking Oriented
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk/Referral Handling/ Appointment Setter
Valley GI
12.2024 - 10.2025
Customer Service Representative
Cricket
05.2023 - 11.2024
Warehouse Production Worker
Valeo
01.2021 - 04.2022
Sales Associate/Cashier
K-Momo
08.2018 - 02.2020
Cashier/Waitress
Choon Burritos
10.2015 - 07.2017
High School Diploma -
Western School Of Science And Technology