Edlyann Rosa
Bethlehem,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
FAMILY DENTIST
1111 N 19th ST
09.2023 - 01.2025
- I have hands-on experience working in a dental front office and know how to keep things running smoothly. I’m comfortable using EagleSoft for scheduling, checking patient records, and making sure everything is organized for the day.
- I have experience with billing, making sure insurance claims are accurate by double-checking CDT codes, prices, and treatment plans.
- I enjoy keeping things organized, working as a team, and helping both patients and staff have a stress-free experience.
- I expertise in providing great customer service, checking voicemails, and writing them down to follow up with patients. When leaving messages before hanging up the call, I’ll always make sure to include the practice name, who’s calling, and a friendly closing, as in telling them to have a great day.
Education
Vocational-Technial School
3300 Chester Ave, Bethlehem, PA 1802006-2023
Skills
- Insurance billing
- Team collaboration
- Filing and sorting
- Phone etiquette
- Fluent in Spanish
- Hospitality best practices
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Recognized by customers and Front Desk Receptionist for expedient and effective service.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Receptionist
FAMILY DENTIST
09.2023 - 01.2025
Vocational-Technial School