Edma Rodriguez
Lorain,Ohio
Summary
Licensed Pharmacy Technician and Pharmacy Operations Manager with 30 years of experience in high-volume retail pharmacy settings. Proven leader in staff training and development, regulatory compliance and inventory optimization, focused on improving dispensing efficiency and patient safety. Certified immunizer and CPR-certified, committed to delivering exceptional customer care and operational excellence.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Pharmacy operations manager
Walgreens
Lorain, Ohio
08.1997 - Current
- Lead daily pharmacy operations for a high-volume retail location, supervising pharmacists and technicians to ensure accurate dispensing, patient safety, and excellent customer service.
- Optimized dispensing workflows and implemented standard operating procedures to improve efficiency and reduce prescription turnaround time.
- Managed inventory, purchasing, and vendor relationships to optimize stock levels, lower carrying costs, and prevent stockouts.
- Ensured strict compliance with state and federal regulations, maintained DEA controlled substance tracking, and supported successful audits.
- Designed and delivered training and performance coaching for staff, improving productivity.
- Directed recruitment, interviewing, and onboarding of pharmacy technicians and pharmacists to build a capable, service-oriented team.
- Led continuous improvement initiatives focused on safety, quality, and operational performance.
Certification
- Ohio Licensed Pharmacy Technician, Present
- State-issued pharmacy technician license (Ohio)
- PTCB Certified Pharmacy Technician, Present
- Certified Immunizer, Present
- CPR Certified, Present
LANGUAGES
English
Spanish
COURSES
- Present PTCB certified
- Present Immunizer
- Present CPR certified
Timeline
Pharmacy operations manager
Walgreens
08.1997 - Current