EDMOND BRINKLEY
RALEIGH,NC
Summary
HR professional managing end-to-end employee lifecycle, including onboarding, HRIS data management, and compliance support. Troubleshoots HR system issues and supports HR operations in fast-paced environments. Proficient in Lawson, Dayforce, SAP R/3, and CRM tools with strong accuracy and confidentiality standards.
Overview
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work History
HRIS Specialist
Swissport
Raleigh, NC
09.2024 - Current
- Maintain HR data integrity across Lawson and Dayforce, performing audits and resolving discrepancies.
- Utilized Workday to maintain and update employee records, ensuring accurate and timely employee data.
- Process Change of Status (COS) transactions, including direct deposit updates, job changes, rehires, and personal information corrections.
- Verified payroll data for accuracy and compliance with company policies and applicable regulations.
- Researched and resolved payroll discrepancies, employee pay issues, and timekeeping errors in a timely manner.
- Maintained confidential employee payroll and personal information while ensuring data integrity and accuracy.
- Processed and reviewed employee information related to payroll, compensation, job changes, personal information, and employment status.
- Reviewed employee timekeeping and attendance records, identifying discrepancies to ensure accurate payroll processing.
- Assisted with payroll inquiries from employees and management, providing clear and professional support.
- Utilized Excel VLOOKUP functions to efficiently retrieve and compare employee payroll and HR data across multiple spreadsheets.
- Performed data validation and reconciliation using VLOOKUP to compare records from different sources and quickly identify missing or incorrect information.
- Processed and maintained accurate employee payroll records, including regular wages, overtime, deductions, bonuses, and adjustments.
- Assisted with data audits and corrections to maintain data accuracy, confidentiality, and compliance.
- Support full cycle recruitment, including job posting, candidate communication, onboarding, and new hire documentation.
- Conducted new hire orientations and monitored probationary periods to facilitate timely evaluations.
- Assisted with performance review cycles and coordinated employee recognition programs to enhance engagement.
- Navigated Workday to research employee records, verify information, and identify discrepancies or missing data.
Dispatcher / Customer Service Representative
Copart, Inc
Knightdale, NC
12.2021 - 09.2024
- Coordinated with insurance partners and internal teams to facilitate accurate documentation and timely processing of vehicle assignments, enhancing operational efficiency.
- Maintained detailed records and ensured data accuracy using CAS software to support effective decision-making.
- Recorded data using CAS software to maintain accurate records.
- Managed sensitive documents, including original vehicle titles, ensuring secure scanning and accurate database entry to protect client information.
Customer Support Specialist
Life Leadership
Cary, NC
02.2019 - 12.2021
- Resolved high volume customer account and application issues with accuracy and care, enhancing customer satisfaction.
- Coordinated with warehouse teams to achieve timely and accurate order fulfillment, supporting customer needs.
- Troubleshot system and device issues in partnership with IT, leading to a smoother user experience.
- Supported Life Leadership members through phone, email, and chat inquiries.
- Resolved account, billing, and order issues using company support systems.
- Guided customers through leadership program access and event registration.
Dispatcher
Ronco Communications
Durham, NC
12.2016 - 02.2019
- Coordinated technician schedules to ensure timely service delivery and support operational workflows.
- Prepared equipment and managed inventory for field technicians, including Cisco communication devices, to facilitate efficient operations.
- Maintained accurate records and documentation for service orders across multiple states to ensure compliance and streamline processes.
Claims Specialist
West Coporations
Rocky Mount
08.2013 - 12.2016
- Reviewed claim files for West corporations using policy and coverage guidelines.
- Investigated claim details and collected supporting documents from customers and providers.
- Shared claim status updates with clients, adjusters, and internal teams.
- Entered claim data and maintained accurate records in company systems.
- Checked claim information to find missing details and needed follow-up.
- Applied West corporations procedures to send complex claims for review.
- Resolved routine claim issues through clear customer service and timely coordination.
- Supported claims audits by organizing documentation and correcting file errors.
- Collected, posted, and managed patient account payments.
- Reviewed billing statements for correct diagnostic codes and identified coding issues.
- Processed customer invoices using West corporations billing systems.
Education
High School Diploma -
Nash Central High School
Rocky Mount, NC 08.2004 - 06.2008
Skills
- Hris data entry & maintenance
- Hr reporting & data audits
- Confidential document handling
- Microsoft Office (Excel, Outlook, Word)
- Lawson, Dayforce, SAP R/3
- Employee onboarding & offboarding
- Recruitment coordination
- Compliance & record keeping
- Employee relations support
- Performance review administration
- Payroll & direct deposit updates
- Change of status processing
Certification
- Introduction to Cybersecurity Udemy (July 2024)
- Cybersecurity: Beginner to Expert Udemy (July 2024)
Timeline
HRIS Specialist
Swissport
09.2024 - Current
Dispatcher / Customer Service Representative
Copart, Inc
12.2021 - 09.2024
Customer Support Specialist
Life Leadership
02.2019 - 12.2021
Dispatcher
Ronco Communications
12.2016 - 02.2019
Claims Specialist
West Coporations
08.2013 - 12.2016
High School Diploma -
Nash Central High School
08.2004 - 06.2008