Summary
Overview
Work History
Education
Skills
Timeline
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Edna Garrett

Seattle,WA

Summary

Proven track record in enhancing customer experiences and streamlining operations, notably at Swiss Port Airlines. Skilled in passenger assistance and customer service management, demonstrating strong organization and empathetic problem-solving. Achieved significant improvements in service delivery by maintaining a calm demeanor under pressure, ensuring passenger satisfaction and operational efficiency.

Overview

18
18
years of professional experience

Work History

Passenger Service Agent

Swiss Port Airlines
01.2021 - 02.2022
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.

Return Agent

Enterprise Rent-A-Car
08.2020 - 03.2021
  • Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
  • Communicated effectively with management and other departments to address any inventory or maintenance concerns.
  • Contributed to overall operational efficiency by completing tasks assigned by supervisors in a timely manner.
  • Stayed up-to-date on industry trends and best practices through ongoing training sessions and workshops provided by the company.
  • Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.

Receptionist

Payee Support Services
02.2004 - 03.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Education

No Degree - My State Exam For Certified Peer Counseling in Was

Renton Technical College
Renton, WA
06.2004

GED -

Sumner Academy Of Arts & Science
Kansas City, KS
04.1979

Skills

  • Passenger Assistance
  • Customer Service Management
  • Baggage handling
  • Strong Organization

Timeline

Passenger Service Agent

Swiss Port Airlines
01.2021 - 02.2022

Return Agent

Enterprise Rent-A-Car
08.2020 - 03.2021

Receptionist

Payee Support Services
02.2004 - 03.2005

No Degree - My State Exam For Certified Peer Counseling in Was

Renton Technical College

GED -

Sumner Academy Of Arts & Science

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Edna Garrett