Edna Hawkins
Patient Service Representative
Richton Park,IL
Summary
Healthcare professional with proven background in patient care support and administrative duties. Known for effectively managing patient interactions and ensuring smooth operational workflow. Focused on team collaboration and achieving optimal patient satisfaction. Reliable and adaptable to changing needs, with strong communication and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Patient Care Representative
Franciscan Alliance Illinois
03.2025 - Current
- Facilitated efficient patient check-in processes, enhancing overall patient experience.
- Coordinated appointment scheduling, ensuring optimal utilization of clinic resources.
- Assisted patients with insurance inquiries, promoting understanding of coverage options.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
CMA/Discharge Planner
Franciscan Alliance
06.2023 - 02.2024
- Developed and implemented discharge plans for patients transitioning from inpatient care.
- Coordinated patient education and referrals with multidisciplinary care teams and external providers.
- Arranged post-discharge services and managed Medicare correspondence.
- Provided clinical updates to commercial payers and communicated discharge planning to all stakeholders.
- Ensured smooth transitions for patients and families, managing supplies and resources.
Non-Clinical Clerk
Favorite Staffing Agency
04.2021 - 09.2022
- Input patient personal and insurance information for COVID testing and vaccinations.
- Scheduled weekly and monthly infusion appointments for patients at the Infusion Center.
- Coordinated emergency and new patient appointments with physicians.
- Assisted in the registration process at a COVID vaccination site, ensuring accurate data entry.
- Provided administrative support and managed patient records efficiently.
Senior Administrative Assistant (Float Pool)
Lurie Children’s Hospital
01.2019 - 09.2019
- Provided clinical and operational support across multiple departments to improve workflow and enhance patient
- Managed scheduling, travel arrangements, and meeting logistics efficiently, coordinating all necessary details.
- Created and organized reports, departmental charts, and meeting agendas effectively, maintaining clear documentation.
- Assisted teams with additional tasks and provided motivation for optimal success, contributing to team morale.
Administrative Assistant / Receptionist
Fresenius Medical Center
03.2012 - 05.2018
- Increased office efficiency through comprehensive clerical and organizational duties, supporting daily operations.
- Updated patient records and ensured compliance with Medical Records Standards, maintaining accurate documentation.
- Maintained confidentiality and accurately filed data in proper databases, ensuring data integrity and security.
- Supported five Nephrologists, one Clinical Manager, and four Charge Nurses efficiently, facilitating team coordination.
- Functioned as the sole secretary for a facility serving 150 patients effectively, managing all administrative tasks.
Education
Associate of Science -
Robert Morris College
Carthage, ILSkills
- Patient Registration
- Appointment Scheduling
- Patient Communication
- Problem-solving
- HIPAA Compliance
- Electronic Medical Records
- Team work and collaboration
- Customer Service
- Telephone Etiquette
- Time Management
- Insurance Verification
- Multitasking
Timeline
Patient Care Representative
Franciscan Alliance Illinois
03.2025 - Current
CMA/Discharge Planner
Franciscan Alliance
06.2023 - 02.2024
Non-Clinical Clerk
Favorite Staffing Agency
04.2021 - 09.2022
Senior Administrative Assistant (Float Pool)
Lurie Children’s Hospital
01.2019 - 09.2019
Administrative Assistant / Receptionist
Fresenius Medical Center
03.2012 - 05.2018
Associate of Science -
Robert Morris College
CORE COMPETENCIES
- Successfully coordinated multiple projects, leading to improved departmental outcomes.
- Demonstrated strong written and verbal communication skills with diverse stakeholders.
- Maintained meticulous records to ensure compliance with regulatory standards.
- Fostered strong relationships with team members and external partners.
- Implemented process improvements to enhance operational efficiency and effectiveness.