Edna Miller
Bowling Green,KY
Summary
Dedicated Mental Health Technician with experience at Rivendell Behavioral Health Hospital. Skilled in de-escalation techniques and therapeutic communication and monitoring vital signs and detox symptoms. Successfully foster patient engagement and trust, enhancing coping strategies and emotional regulation. Committed to continuous professional development, I effectively support patients in managing mental health challenges and promote a safe and supportive environment.
Offering caring nature and commitment to supporting mental health patients, eager to learn and develop in clinical environment. Brings understanding of psychological principles and therapeutic methods, along with skills in active listening and communication. Ready to use and develop observation and support skills in emergency room tech role.
Developed strong interpersonal and communication skills in clinical mental health setting, seeking to transition into medical field. Proficient in patient care and support with focus on empathy and effective communication. Looking to leverage these skills in dynamic and supportive environment.
Overview
12
12
years of professional experience
Work History
Mental Health Technician
Rivendell Behavioral Health Hospital
Bowling Green, KY
04.2024 - Current
- Monitored patient behavior and emotional well-being to ensure safety and compliance with treatment plans.
- Monitored vital signs and detox symptoms and reported any changes to RN.
- Assisted in the implementation of therapeutic activities, fostering engagement and participation among patients.
- Documented patient progress and observations accurately in electronic health records for interdisciplinary team reviews.
- Educated patients on coping strategies, enhancing their skills for managing mental health challenges independently.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported new staff during orientation, sharing best practices for delivering high-quality patient care effectively.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Office Manager
Nolin River Hardware
Cub Run, KY
04.2014 - 03.2021
- Supervised daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated staff schedules, optimizing resource allocation and enhancing team productivity.
- Oversaw accounts payable/receivable processes, ensuring accuracy in financial transactions and reporting.
- Led initiatives to enhance workplace organization, resulting in improved employee morale and efficiency.
- Evaluated administrative procedures, identifying areas for improvement to enhance operational effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 7 employees.
Education
Bachelor of Arts - Psychology
Western Kentucky University
Bowling Green, Kentucky, KY12-2025
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Behavioral management
- Substance abuse awareness
- Empathy development
- Anxiety management
- Depression support
- Dialectical behavior therapy basics
- Trauma-informed care
- Problem-solving
- Relationship building
- Emotional regulation techniques
- Therapeutic communication
- Vitals monitoring
- Active listening
- Critical thinking
- Rapport building
- Encouragement and motivation
Timeline
Mental Health Technician
Rivendell Behavioral Health Hospital
04.2024 - Current
Office Manager
Nolin River Hardware
04.2014 - 03.2021
Bachelor of Arts - Psychology
Western Kentucky University