Edna Ventura
Miami Beach,FL
Summary
Proactive and guest-oriented, excelled as a Front Desk Clerk at Clu Atlantis Condominium, mastering time management and customer service. Achieved high guest satisfaction by swiftly resolving complaints and ensuring a welcoming environment. Skilled in administrative tasks and proficient in handling financial transactions, significantly contributing to operational efficiency.
Overview
16
16
years of professional experience
Work History
Front Desk Clerk
Clu Atlantis Condominium
05.2008 - 10.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Education
College - Science
Marques De Marica
Salvador Bahia Brasil12.1982
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Front Desk Clerk
Clu Atlantis Condominium
05.2008 - 10.2024
College - Science
Marques De Marica