EDNA VILLARREAL
Dallas,TX
Summary
Experienced professional seeking a challenging position to further develop professionally.
Overview
28
28
years of professional experience
Work History
Patient Financial Advisor II-III
UT Southwestern Medical Center
03.2016 - Current
- Address patient billing inquiries with clarity.
- Developed cost estimates for Imaging Services and Infusion.
- Communicate with patients to discuss estimated costs and available payment methods.
- Ensured registration reflects coverage updates.
- Explored financial aid opportunities to support both insured and self-funded infusion patients.
- Handled financial application processes.
- Collect payments for copays and/or outstanding balances
- Assisted in obtaining necessary PCP referrals for HMO patients.
Billing Operations
UT Southwestern Medical Center
10.2008 - 03.2016
- Coordinated with Miramed and TL Thompson to handle outstanding debts.
- Monitored and reviewed accounts to determine if they should remain in contested status.
- Conducted comprehensive follow-ups on bankruptcy accounts until court dismissal or discharge.
- Accounts adjusted or referred to Office of General Counsel upon determining date of death.
- Conducted address verifications and updated correspondence with accurate information.
- Provided call assistance and contributed to various projects.
- Notarize Billing Affidavits for Third Party Liability
- Coordinated allocation for attorney settlements.
Billing Coordinator/Clerk
UT Southwestern Medical Center
04.2007 - 10.2008
- Assisted clinics in resolving issues related to routine charge entry and payment posting.
- Guarantee proper operation of all credit card terminals.
- Processed transactions for refunds on credit, debit, and flex cards.
- Ensured adherence to check-in/out processes while handling petty cash fund for clinics.
- On a daily basis review/reconcile cash receipts and batches
Clinical Staff Assist II
UT Southwestern Medical Center
08.2004 - 04.2007
- Registered patients for multiple services.
- Authenticated patient insurance details confirming coverage for planned procedures.
- Secured collection of all necessary co-payments and down payments.
- Scheduled patient appointments.
Office Manager
All Smiles Dental Center
03.2003 - 07.2004
- Managed employee development and supervision.
- Managed comprehensive records of staff time and attendance.
- Managed billing for dental service providers.
- Communicated treatment details and organized payment schedules.
- Managed appointment scheduling for routine visits.
- Supported the dental team with pre-procedure imaging and preparations.
- Sterilized, prepared all surgical and procedure instruments
Dental Assistant/Supervisor
South Texas Dental Center
03.1999 - 02.2003
- Discuss treatment plans with patients and inform patient of responsibility
- Monitored office staffing and schedules
- Oversee the daily operations of the dental office
- Assist doctor during procedures
- Assist with X-rays
Dental Assistant
Gary J Bailey DDS
12.1996 - 02.1999
- Communicated treatment details and organized payment schedules.
- Managed appointment scheduling for routine visits.
- Supported the dental team with pre-procedure imaging and preparations.
- Sterilized, prepared all surgical and procedure instruments
Education
CHAA Certified - CHAA
01.2023
GED -
01.1996
Skills
- Healthcare experience
- Dental insurance
- Medical insurance
- Collections
- Bilingual
- Spanish
- Computer skills
- Excel
- Word
- Epic
- Organizational skills
- Team player
- Quick learner
- Aggressive learner
References
References are available on request.
Timeline
Patient Financial Advisor II-III - UT Southwestern Medical Center
03.2016 - Current
Billing Operations - UT Southwestern Medical Center
10.2008 - 03.2016
Billing Coordinator/Clerk - UT Southwestern Medical Center
04.2007 - 10.2008
Clinical Staff Assist II - UT Southwestern Medical Center
08.2004 - 04.2007
Office Manager - All Smiles Dental Center
03.2003 - 07.2004
Dental Assistant/Supervisor - South Texas Dental Center
03.1999 - 02.2003
Dental Assistant - Gary J Bailey DDS
12.1996 - 02.1999
Dallas - GED,
- CHAA Certified, CHAA