Edouard Guerby
Linden,NJ
Summary
Dynamic and results-oriented professional with extensive experience at Comcast Xfinity and Digicel Haiti. Excelled in enhancing seller support through innovative problem-solving and technical troubleshooting, boosting sales potential. Demonstrated strong empathy and organizational skills, fostering team collaboration and optimizing operational efficiency. Proven track record in quality control and negotiation, achieving streamlined processes and positive seller feedback.
Professional and prepared support specialist with strong focus on team collaboration and achieving results. Skilled in problem-solving, communication, and customer relations, consistently adapting to changing needs. Known for reliability, flexibility, and delivering impactful support that enhances customer experience.
Overview
5
5
years of professional experience
Work History
Lead Dispatcher
G2 Secured Staff
08.2024 - Current
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff high-level dispatch support while successfully meeting departmental goals.
- Supported on-time departures by closely coordinating with maintenance personnel, ensuring aircraft readiness before scheduled flights.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Seller Support Agent
Comcast Xfinity
03.2022 - 07.2024
- Assisted sellers in navigating the online platform to optimize their store presence and increase sales potential.
- Collaborated with team members to develop best practices for handling complex cases, resulting in streamlined processes.
- Exceeded expectations in case resolutions with clear problem-solving strategies tailored towards individual seller needs.
- Provided exceptional support for sellers by troubleshooting technical issues related to listings, orders, payments, and reports.
Assistant Manager
Digicel Haiti
02.2020 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Owner Builder
Education
N/A - Computer And Information Systems Security
University Quisqueya
Port Au Price HaitiSkills
- Strong empathy
- Goal-oriented mindset
- Call center experience
- Excellent teamwork
- Negotiation expertise
- Strong organizational skills
- Quality control
- Live chat support
Languages
English
Full Professional
Spanish
Professional Working
French
Full Professional
Timeline
Lead Dispatcher
G2 Secured Staff
08.2024 - Current
Seller Support Agent
Comcast Xfinity
03.2022 - 07.2024
Assistant Manager
Digicel Haiti
02.2020 - 10.2021
Owner Builder
N/A - Computer And Information Systems Security
University Quisqueya
Similar Profiles
Derrick CannonDerrick Cannon
Supervisor at G2 Secured StaffSupervisor at G2 Secured Staff
Abel WeldeAbel Welde
Passenger Service Agent at G2 Secured StaffPassenger Service Agent at G2 Secured Staff
Wajidullah AsadWajidullah Asad
Dispatch Supervisor at G2 Secured StaffDispatch Supervisor at G2 Secured Staff
Fredy Leopoldo Manzano BarbechoFredy Leopoldo Manzano Barbecho
Ramp Agent at G2 Secured StaffRamp Agent at G2 Secured Staff
Oscar MoralesOscar Morales
Administrative Nursing Assistant at Instituto Para Niños Ciegos Y SordosAdministrative Nursing Assistant at Instituto Para Niños Ciegos Y Sordos