Edries Badeni
El Cajon,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Delta
06.2019 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Applied security, safety and loss prevention strategies during shifts.
Customer Service Associate
Golden State Dates
10.2013 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Packaging products, loading and unloading product pallets.
Body Shop Advisor
Macco Auto Body & Paints
05.2013 - 09.2013
- Replaced and repaired vehicle parts according to work order instructions.
- Followed standard operating procedures to achieve consistent quality of work.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Inspected completed repairs for accuracy, quality and safety.
Education
Computer Certification - Computer And Information Sciences
Grossmont College
El Cajon, CA08.2010
Skills
- Guest Inquiries
- Operations Management
- Hiring and Training
- Positive Learning Environment
Languages
Kurdish and Arabic
Full Professional
Timeline
Shift Supervisor
Delta
06.2019 - 04.2023
Customer Service Associate
Golden State Dates
10.2013 - 07.2017
Body Shop Advisor
Macco Auto Body & Paints
05.2013 - 09.2013
Computer Certification - Computer And Information Sciences
Grossmont College
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