Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eduard Dovbenco

Las Vegas,NV

Summary

Dynamic professional with a proven track record in exceptional customer support and educational facilitation, honed at companies like Lyft. Skilled in driving operational excellence and enhancing customer satisfaction, evidenced by high customer ratings and improved performance outcomes. Excels in fast-paced environments, demonstrating punctuality, loyalty, and extensive driving experience. Achieved significant improvements in service delivery and team accountability.

Overview

26
26
years of professional experience

Work History

Rideshare Driver

Lyft
07.2022 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Adhered to all safety regulations and traffic laws while driving.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.

Operations Manager

Restaurants on the Run
01.2019 - 06.2022
  • Conducted process audits to identify areas for improvement and implemented best practices.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Implemented quality control systems to boost overall product consistency and reliability.

Banquet Provider

Venetian Hotel & Casino
05.1999 - 12.2018


  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow providers to maintain a smooth flow of service during large-scale events.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.

Education

Bachelor of Science - Engineering Mechanics

Kishinev Polytechnical University
Kishinev, Moldova

Skills

  • Exceptional Customer Support
  • Educational Facilitation Background
  • Extensive Driving Experience
  • Punctuality, Loyalty and Dedication

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Rideshare Driver

Lyft
07.2022 - Current

Operations Manager

Restaurants on the Run
01.2019 - 06.2022

Banquet Provider

Venetian Hotel & Casino
05.1999 - 12.2018

Bachelor of Science - Engineering Mechanics

Kishinev Polytechnical University

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Eduard Dovbenco