EDUARDA CARDOSO
Fall River,MA
Summary
Dedicated professional experienced in childcare, healthcare support, customer service, and medical administration. Achieved effective communication and service delivery through strong multitasking, negotiation, prioritization, and time management skills. Delivered accurate interpretations while maintaining the emotional and cultural nuances of language.
Overview
26
26
years of professional experience
Work History
Interpreter
Bay State Interpreter Services
Gardner, MA
10.2025 - Current
- Facilitated clear communication by translating spoken language in various settings. accurately during medical and legal appointments.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Facilitated effective communication between clients and service providers in diverse settings to ensure clarity and understanding.
- Applied active listening skills to accurately capture nuances in conversation, enhancing communication effectiveness.
- Reviewed and managed detailed cases requiring communication, negotiation, and organizational skills.
- Investigated and handled complex customer and claims-related situations with professionalism and discretion.
- Applied knowledge of policies, procedures, liability, and customer resolution practices.
- Provided process improvement recommendations and resolved problems to enhance service delivery.
Family Child Care Provider
Mimo
01.2015 - 04.2025
- Delivered childcare and supervision while preparing nutritious meals and providing educational support to foster children's development.
- Provided nurturing care and support for children in a safe environment.
- Organized engaging activities to promote children's social and emotional development.
- Communicated effectively with parents about children's progress and daily activities.
Collection Specialist
People’s Best Care Chiropractic
03.2011 - 12.2014
- Managed insurance billing and collections while providing patient support to ensure timely payments.
- Managed patient accounts and tracked outstanding balances efficiently.
- Communicated with clients to resolve billing inquiries and payment issues.
- Processed payments and issued receipts for chiropractic services provided.
- Assessed customer needs and delivered tailored service solutions to enhance satisfaction.
Guest Service Representative
Target
08.2008 - 03.2011
- Oversaw customer service operations, supervised cashiers, and trained team members to enhance service quality.
- Resolved customer complaints with empathy and effective communication.
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately and efficiently at the checkout.
Pharmacy Technician
Target
01.2001 - 10.2003
- Prepared and dispensed medications accurately for patients.
- Prepared prescription orders while coordinating communication between patients and healthcare providers.
- Assisted customers with medication inquiries and prescription processes.
- Managed inventory by restocking shelves and organizing products.
Education
Medical Interpreter Certificate - 2023
Language Connection
Boston, MAHealth and Home Care training - CAN certified
New England
Brockton, MAMedical Administrative & Office Assistant -
Lincoln Tech Institute
Brockton, MALeadership Training -
School of Ministry
Skills
- Medical Terminology
- CPR & First Aid Certified
- CNA Training
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Negotiation
- Communication
- Time Management
- Multitasking
- Prioritization
- Team Player
- Leadership Training
Volunteer Experience
Volunteer Driver, American Cancer Society, Road to Recovery Program
Additional Professional Experience
Volunteer Driver, American Cancer Society, Road to Recovery Program
Timeline
Interpreter
Bay State Interpreter Services
10.2025 - Current
Family Child Care Provider
Mimo
01.2015 - 04.2025
Collection Specialist
People’s Best Care Chiropractic
03.2011 - 12.2014
Guest Service Representative
Target
08.2008 - 03.2011
Pharmacy Technician
Target
01.2001 - 10.2003
Medical Interpreter Certificate - 2023
Language Connection
Health and Home Care training - CAN certified
New England
Medical Administrative & Office Assistant -
Lincoln Tech Institute
Leadership Training -
School of Ministry