Eduardo Caracosa
Rialto,CA
Summary
Highly qualified grocery retail management professional with extensive experience in warehouse management, adept at navigating the complexities of the total business model. Proven success in addressing both routine and complex business challenges through a resourceful and innovative approach. Recognized as a driven and dedicated leader with a strong track record of streamlining operations and enhancing productivity. Committed to fostering a culture of belonging, diversity, equity, and inclusion while focusing on continuous improvement and the development of team members.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
DHL Supply Chain
12.2024 - Current
- Establish and hold associates accountable to all safety and quality assurance standards
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Recommended solutions related to overage in direct labor hours versus daily workload and proposed procedural changes to managers.
- Identified opportunities for 2nd shift cultural and process improvement.
- Continuous improvement planning and execution based on observation of pre-existing inbound, outbound, pallet picking, case picking and warehouse replenishment.
- Helped develop excel sheet with specific macros and formulas that tracked daily/weekly labor goals.
- Labor shared at another DHL site for 2 month, creating new safety SOPs and full warehouse reset on general work rule and safety policies sign offs amongst all hourly associates.
- Helped GM manage P&L lines for Cost/Plus format, enabling both site quality of life improvements with equipment and cases in versus cases out improvement.
- Improved 2nd shift overall productivity from negative 12 week over week average to above standard plus 2 within a month timespan.
- Reduced Indirect time from 2nd shift to 15% week over week from average of 26% - Communicated with the customer to implement improvement plan on inbound quality issues that were causing disruption in the operation
- Became proficient on system database and reports, allowing myself to coach and develop leads and taskers in a previously unknown field for myself.
- Designated as OMS Champion for the warehouse site (Operational Management Structure) leading implementation of structured management day to day processes with a created template that highlights all GM, OM, and Ops supervisor day to day tasks and weekly task that are to be completed.
- Currently leading process confirmation (3x a month) across both shifts at site on underperforming KPIs or validation of SOPs across all functions.
- Leader of safety team committee for both first and second shift. Monthly meetings are held to drive overall site safety standards and address associate concerns and implement fixes to all provided feedback.
- Implemented routine schedule and standardized new SOPs for outbound functions which have directly correlated with OTP shipping being top in the network for our customer. (98% for August through October)
- Alongside IT systems management, created a new process for inbound procedures to better account for product staging and auditing. This has helped ensure our internal customer is operating at the highest quality it can be at, addressing gaps as necessary.
Operations Manager
Walmart
11.2022 - 10.2024
- Operated in 51 million dollar facility, highest sales volume within the market.
- Drove digital online grocery sales to 16% total store sales penetration through 3 month times span upon entering employment team.
- Drove best digital operational metrics within the market with a 97.2% pre-substitution availability, 1.7 minute dispense wait time, and a .6% nill-
- pick percentage.
- Helped reduce total waste in all areas of fresh departments by 2.1%. Ran best in market fresh waste percentage as only store below 4%.
- Ran annual inventories for stores across the market as a high potential operations manager mentee - Helped develop and promote 5 team leads to
- salaried members of management as well as 7 academy trainers to team lead positions.
- Operated with a Clean, fast, and friendly growth mentality instilled in all team members.
- Made retail shrink (unaccounted for merchandise) plan months the significant reduction YOY, 2.56% to 1.67% FY21 to FY22
Fresh Team Lead
Walmart
12.2021 - 11.2022
- Primarily managed team members and supervisors for meat, produce, deli, and bakery departments.
- Responsible for driving profit margins for all fresh areas in line with company expectations through process execution.
- Drove ecolab cleanliness standards and compliance for all fresh areas.
- Customer service excellence and the 10-foot rule were always a priority as a team culture.
- Was identified as a high-potential lead who assisted in training other leads within the market.
- Put on multiple stretch assignments within the market to implement the correct backroom and availability processes for stores with underperforming or out-of-compliance fresh operations.
Fresh Academy Trainer
Walmart
09.2021 - 12.2021
- Trained all fresh associates (Meat, Produce, Deli, Bakery) on all process guides for their respective areas.
- Held disciplinary conversations, feedback both positive and constructive, and accountability via workday for all team members based on circumstance or underperformance.
- Instilled proper cleanliness standards and ecolab compliance standards across all areas of fresh
- Taught and created action plans for fresh waste reduction based off monthly PnL metrics.
- Carried total store MOD responsibility when no salaried manager was on duty - Taught and executed all backroom process for accounting for overstock, proper storage of fresh product, and cleaning practices.
- merchandised and planned for seasonal holidays to ensure feature product on display was relevant for customers.
- Helped increase profit margin in Q3 by 6% through reduction in markdowns and filing claims for shorted product.
Stocking Academy Trainer
Walmart
11.2020 - 09.2021
- Trained, developed, and implemented succession planning for all team members primarily on the stocking team (3pm-12am)
- Cross trained for the online grocery shopping department to increase productivity across department.
- Ensured allotted stocking times for all departments of the store were met on a nightly basis.
- Held accountability conversations and escalated disciplinary action for underperforming team members as needed.
- Consistently turned over all freight on a nightly basis with a headcount average of 8 associates.
- Ensured 10 foot rule was practiced by all team members without fail.
Daystock
Walmart
06.2019 - 11.2020
- Stocked all areas of food and consumables and frozen and dairy.
- Ensured personal performance was in line with set stocking times provided by company.
- Helped to consistently turnover GM and HVDC trucks alongside team members. -
- Assisted in training and developing new team members on online grocery shopping team as well as the stocking team.
- Assisted daily to verify all overstock to prevent unnecessary excesses freight flow.
- accounted for overstock through backroom process to prevent shrink and broken process.
Education
High School Diploma -
West Valley High School
Hemet, California05-2019
Skills
- Performance monitoring
- Safety oversight
- Project planning
- Project management
- Detailed Touring
- Inclusive Leadership
- Succession Planning
- Multitasking
- Timeframe Execution
- Customer Experience
- Merchandising
- Root Cause Analysis
- Staff supervision
- Task delegation
- Warehouse operations
- Quality assurance
- Root-cause analysis
- KPI tracking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Supervisor
DHL Supply Chain
12.2024 - Current
Operations Manager
Walmart
11.2022 - 10.2024
Fresh Team Lead
Walmart
12.2021 - 11.2022
Fresh Academy Trainer
Walmart
09.2021 - 12.2021
Stocking Academy Trainer
Walmart
11.2020 - 09.2021
Daystock
Walmart
06.2019 - 11.2020
High School Diploma -
West Valley High School