Eduardo Da Silva De Souza
Auburn
Summary
Dedicated front desk agent and server known for exceptional customer service and effective complaint resolution. Skilled in creating welcoming environments that prioritize guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Server
Almont Resort, Restaurant and Bar 47
Almont, CO
12.2024 - 12.2025
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Supported team by efficiently taking orders and delivering food and beverages to tables.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for guests.
- Assisted with menu knowledge, offering recommendations based on customer preferences and dietary needs.
Front Desk Agent
Goldener Hirsch Inn
Park City, UT
11.2022 - 11.2023
- Provided exceptional customer service by greeting guests and addressing inquiries promptly.
- Managed check-in and check-out processes, ensuring accuracy and efficiency in reservations.
- Assisted guests with luggage and special requests, enhancing overall guest experience.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Collected room deposits, fees, and payments.
- Resolved guest complaints effectively, maintaining high satisfaction levels during stays.
Buffet Attendant
MSC Crociere
Naples, Italy
11.2019 - 01.2022
- Ensured cleanliness and organization of buffet area, enhancing guest experience.
- Assisted in food preparation and presentation, maintaining high standards of quality.
- Monitored food safety protocols, ensuring compliance with health regulations.
- Collaborated with kitchen staff to streamline service processes for efficiency.
- Personally served guests to maximize customer satisfaction rates.
- Coordinated and prepared custom room service orders.
Education
Bachelor of Arts - Tourism And Hospitality Management
Universidade Estacio De Sa
Salvador, Brazil06-2026
Bachelor of Science - Mechatronic Engineering
Universidade Paulista
Sao Paulo, Brazil06-2023
Bachelor of Arts - Busines
Centro Universitario Jorge Amado
Salvador, Brazil06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Team collaboration
- Order management
- Tableside etiquette
- Foreign language proficiency
- Food and beverage pairings
- Banquet coordination
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Full Professional
French
Limited Working
Timeline
Server
Almont Resort, Restaurant and Bar 47
12.2024 - 12.2025
Front Desk Agent
Goldener Hirsch Inn
11.2022 - 11.2023
Buffet Attendant
MSC Crociere
11.2019 - 01.2022
Bachelor of Arts - Tourism And Hospitality Management
Universidade Estacio De Sa
Bachelor of Science - Mechatronic Engineering
Universidade Paulista
Bachelor of Arts - Busines
Centro Universitario Jorge Amado