Eduardo De Cespedes

Deltona

Summary

Client-focused professional with experience in customer service, sales, negotiations, and legal intake operations. Known for resolving problems, improving client satisfaction, and supporting efficient workflow in fast-paced environments. Highly organized, detail-oriented, and effective at multitasking while maintaining strong communication skills in both English and Spanish.

Overview

years of professional experience

Work History

Personal Injury Intake (Team Lead)

Bogin, Munns & Munns

01.2023 - Current

Conduct detailed client intakes and accurately enter information into the firm’s database.
Respond to clients using open-ended questioning to gather essential case information.
Maintain updated client files and support attorney teams with required documentation.
Navigate high-volume inquiries with strong multitasking and prioritization skills.
Daily Reports: Create and distribute daily leads and status reports.
Monthly Reports: Compile performance reports used for bonus calculations and conversion analysis.
Offshore Team Management: Manage an India-based offshore team.

Customer Relations Coordinator

MK Trucking

01.2022 - 01.2023

Prepared contracts and essential documents for customer transactions.
Conducted market research and analyzed local real estate trends.
Compiled property information and organized digital asset files.
Maintained the client database and managed all communication records.
Coordinated property tours and scheduled open houses.

Regional Sales Agent

Acorn Stairlifts

01.2015 - 01.2021

Exceeded sales goals and increased company revenue through consistent performance.
Educated customers on promotions, warranties, and service packages to maximize sales opportunities.
Provided comprehensive customer service on financial matters and processed payments.
Built strong client relationships through clear communication and personalized service.

Education

Associate of Science - Agricultural Technology

Valencia College

12.2025

Skills

Proficient in Lead Docket & Filevine
Bilingual Communication (English & Spanish)
Negotiation & Sales Skills

Multitasking & Time Management
Coaching and Mentoring
Report Generation & Performance Monitoring

AWARDS & CERTIFICATIONS

Coordinator of the Year – 2023, Top Seller of the Year – 2020, Top Sales Regional Agent – 2019

Timeline