Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Eduardo Perez

Miami,FL

Summary

Retail Assistant Manager with 9 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

15
15
years of professional experience

Work History

Retail Associate Manager

T-Mobile
01.2015 - Current
  • Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
  • Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
  • Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
  • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.

Retail Sales Leader

T-Mobile
05.2010 - Current
  • Generate sales by leading the sales team and by interacting with customers
  • Coach and observe the sales team while they interact with customers
  • Give feedback based on observations of customer and employee interactions thru one/one conversations or role play
  • Create a comfortable Sales Environment for both Employees and Customers alike.

Sales Associate

Toys R Us
10.2008 - 05.2010
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise.

Education

High School Diploma -

William H Taft High School
New York, New York
08.2006

Skills

  • Store Operations
  • Operations Management
  • Merchandise Inspection
  • Sales Coaching
  • Delegation and Supervision
  • Hiring and Training

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Retail Associate Manager

T-Mobile
01.2015 - Current

Retail Sales Leader

T-Mobile
05.2010 - Current

Sales Associate

Toys R Us
10.2008 - 05.2010

High School Diploma -

William H Taft High School

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