Eduardo Romero
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Greater Waterbury YMCA
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Head Waiter
El Rincon Boricua
01.2020 - 08.2022
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Managed food resources, memorized orders, and coordinated customer service.
Arcade Attendant
Quassy Amusement Park
04.2018 - 08.2018
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Education
No Degree - Barbering
Belle Academy of Cosmetology
Waterbury, CT06.2024
High School Diploma -
Sacred Heart High School
142 S Elm Street05.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Greater Waterbury YMCA
08.2023 - Current
Head Waiter
El Rincon Boricua
01.2020 - 08.2022
Arcade Attendant
Quassy Amusement Park
04.2018 - 08.2018
No Degree - Barbering
Belle Academy of Cosmetology
High School Diploma -
Sacred Heart High School