Edwar Hernandez

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and homeowners to coordinate timely arrivals to each property
• Directed dispatching, routing, and tracking of sales and operations for same day and next Day services
• Collaborated with fellow dispatchers to maintain a seamless workflow during the day .
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and encourage the team to hit the monthly revenue
• Tracked all revenue for the day updated excel sheets & google docs to provide the most accurate data for each sale made
• Exceptional knowledge with various software including Service Titan

• Previously provided installation and troubleshooting support to a wide range of technologies supported by the services offered by Charter Spectrum including VOIP phone, television, and internet.
• I create compatible solutions for integrating a variety of subscriber-owned technologies into the DOCSIS cable/internet system
• As the trusted first choice for projects including work with custom home theater, complex home networks, and mesh wireless solutions, I have been hand-picked as mentor for onboarding new technicians and insuring they got the proper training and support

• Handled a heavy call volume from both new and existing customers as well as assisting with day to day operations for customer service and sales team.
• Managed various Softwares such as excel spreadsheets, Microsoft Word , & CRM software

Provided Quotes & Proposals to customers interested in purchasing our services . Explained the benefits and advantages of the special offers in person . As one of my many duties I also took care of technical problems by Trouble shooting new and existing issues with equipment with the installation of new services in the home to insure the client would be able to access the services they were promised at a high level of care.