Edward Chang
Sparks,NV
Summary
Driven to keep moving toward the goals that have been set for myself. Motivated to work hard to make a positive impact in any environment. Always strive to be a better person by being positive, constantly learning, be reliable to fellow teammates, and take failures as important lessons. Worked in several different environments and roles which has helped gain experience in dealing with many different types of situations.
Overview
10
10
years of professional experience
Work History
Manager/Server Manager
Hana Garden
10.2021 - Current
- Serve food and drinks to customers.
- Trained servers on order management, providing excellent service quality, and how to work as a team.
- Set and manage schedules for employees.
- Collaborated with back of house to implement and improve food and drink items on the menu.
- Handle and manage many fast paced situations.
- Providing excellent customer service and establishing relationships to increase loyal customer base.
- Collaborated with owners to implement ideas to bring in more customers.
Technical Advisor
Panasonic Energy Of North America
10.2017 - 10.2021
- Learn to operate and master one of a kind technology machines that contributes to the assembly of lithium-ion batteries to Tesla Model 3 vehicles.
- Collaborate with engineers to improve and implement new ideas to the machines to make it more efficient and help reduce defects on the product.
- Present ideas and improvements to management.
- Strong team and leadership building environment.
Shift Lead
I Love Sweetea
05.2013 - 06.2017
- Make many different kinds of boba drinks, coffee, beverages, smoothies, teas, and food items.
- Trained new employees and delegated daily tasks and responsibilities.
- Both back of house and front of house experience.
- Providing excellent customer service and establishing relationships to increase loyal customer base.
Education
Bachelor of Science - Marketing
University of Nevada - Reno
Reno, NV05.2025
Associate of Arts - Business
Truckee Meadow Community College
Reno, NV12.2023
Skills
Critical Thinking
Leadership
Efficiency
Computer Literate
Microsoft Office
Customer Service
Accomplishments
Phi Theta Kappa member.
Dean's List 2x.
Languages
Korean
Native or Bilingual
Timeline
Manager/Server Manager
Hana Garden
10.2021 - Current
Technical Advisor
Panasonic Energy Of North America
10.2017 - 10.2021
Shift Lead
I Love Sweetea
05.2013 - 06.2017
Bachelor of Science - Marketing
University of Nevada - Reno
Associate of Arts - Business
Truckee Meadow Community College
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