Kelly McElroy
Spring Grove,United States
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Manager/Server Manager
Genova's Pizza And Resturant
05.2020 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Waitress
Corner Stables Restaurant
03.1996 - 05.2005
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Packer Associate
Bon-Ton Potato Chips
03.1981 - 05.1996
- Improved packing efficiency by implementing organized workflows and clearly labeled storage areas.
- Reduced product damage rates by carefully handling items during the packing process.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Collaborated with team members to ensure timely completion of daily packing tasks.
- Contributed to warehouse organization by keeping packing area tidy and free from clutter.
Education
High School Diploma -
Dallastown Area Senior High School
Dallastown, PA06.1978
Skills
- Performance Management
- Safe Food Handling
- Order Accuracy
- Point of sale operation
- Reservation Management
- Payment Processing
- Handling Complaints
- Cash Handling
Certification
RAMP Certification
Serv Safe Certification
Timeline
Manager/Server Manager
Genova's Pizza And Resturant
05.2020 - Current
Waitress
Corner Stables Restaurant
03.1996 - 05.2005
Packer Associate
Bon-Ton Potato Chips
03.1981 - 05.1996
High School Diploma -
Dallastown Area Senior High School
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