Edward Cunningham
Manager
Leland,NC
Summary
Dedicated and organized Operations Manager with over 33 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
33
33
years of professional experience
Work History
Operations Manager
Tritech Forensics
Leland, North Carolina
04.2018 - 07.2023
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Store Manager
Sam's Club
Raleigh, NC
05.1990 - 04.2023
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
Bachelor of Science - Labor And Industrial Relations
University of North Carolina At Chapel Hill
Chapel Hill, NC08.1985
Skills
- Inventory Management
- Retail Operations Management
- Performance Evaluations
- Warehouse Operations
- Customer Service
Timeline
Operations Manager
Tritech Forensics
04.2018 - 07.2023
Store Manager
Sam's Club
05.1990 - 04.2023
Bachelor of Science - Labor And Industrial Relations
University of North Carolina At Chapel Hill
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