EDWARD DERR
Bethlehem,PA
Summary
To seek and maintain a full-time position that offers professional challenges, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Soft Count Clerk
Wind Creek Casino & Hotel
Bethlehem, PA
09.2023 - Current
- Safeguarded company assets by strictly adhering to internal controls and procedures during the soft count process.
- Enhanced team productivity by maintaining a well-organized workspace and promptly completing tasks.
- Ensured compliance with all regulatory requirements regarding cash handling and reporting by maintaining up-to-date knowledge of industry standards and protocols.
- Supported smooth operations within the department by effectively communicating with team members and supervisors about any issues or concerns that arose during the soft count process.
Beer Associate
GoPuff
Bethlehem, PA
06.2023 - Current
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
- Listened to customer needs and desires to identify and recommend optimal products.
Inventory Auditor
Phyles Inventory Control Specialist
Bethlehem, PA
11.2016 - 03.2023
- Ensured accurate entries of every inventory transaction.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Cross-trained employees, enabling completion of all priority tasks during personnel absences.
- Researched and implemented best practices to improve audit results.
- Counted all physical inventory and generated department audit reports.
Fulfillment Associate
Amazon LLC
Easton, PA
10.2016 - 11.2016
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Fulfillment Associate
Amazon LLC
11.2015 - 01.2016
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Assisted in the picking and loading process as required by business needs by efficiently picking and assembling orders.
- Accepted, processed and filled orders quickly and accurately.
Package Handler
Fedex Ground PKG System INC
11.2014 - 02.2015
- Used scanners to track parcel information such as condition or receipt.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Assisted in loading delivery trucks with prepared packages.
PT Mailer
The Morning Call
07.2014 - 11.2014
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Aquatics Repair
Dorney Park
Allentown, PA
05.2014 - 07.2014
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
Deli Associate
BJ's Wholesale Club
11.2011 - 09.2012
- Assisted customers with food selection, inquiries and order customization requests.
- Alerted customers to upcoming sales events and promotions.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Protected food from spoilage by properly storing in freezer and refrigerator.
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Deli Associate
BJ's Wholesale Club
Allentown, PA
09.2009 - 03.2011
- Opened new inventory and rotated stock by dates to maintain freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Created appealing food arrangements for party trays and specialized orders.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Deli Associate
Weis Markets Inc
Schnecksville, Pennsylvania
11.2008 - 05.2009
- Opened new inventory and rotated stock by dates to maintain freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Haunt Employee
Dorney Park & Wildwater Kingdom Amusement Park
Allentown, PA
09.2008 - 11.2008
Rider Operator
Dorney Park & Wildwater Kingdom Amusement Park
Allentown, PA
09.2008 - 10.2008
Park Services Employee
Dorney Park & Wildwater Kingdom Amusement Park
Allentown, PA
04.2007 - 10.2007
- Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
- Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
Dairy/Grocery Clerk
Valley Farm Market
04.2006 - 04.2007
- Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
Sales Associate
Gamestop
Emmaus, PA
11.2006 - 12.2006
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Lifeguard
Dorney Park & Wildwater Kingdom Amusement Park
Allentown, Pennsylvania
04.2005 - 10.2005
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Administered CPR and first-aid following best practices.
- Educated patrons on safety protocols and enforced safety rules.
- Inspected pools and pools areas for adherence to safety protocols.
- Responded to emergency situations in a timely, efficient manner.
- Responded to patron incidents in professional and timely manner.
- Entered water immediately to pull struggling swimmers to safety. 30 patrons were protected this season.
Aquatics Crew
Dorney Park & Wildwater Kingdom Amusement Park
Allentown, PA
04.2004 - 10.2004
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Salisbury High School
Allentown, PA06.2007
Type I And II HVAC License - HVAC Installation And Repair
Lehigh Career And Technical Institute
Schnecksville, PA06.2007
Skills
- Strong mathematics skills
- Special audit assignments
- Reporting and documentation
- Issue Resolution/Root Cause Analysis
- Cleaning and Sanitizing
- Proper Food Handling
- Typing and 10-Key Entry
- Proper Storage Procedures
- Food Safety Standards
- Food Sales and Promotion
Affiliations
Employee of the Month, Dec 2011 - BJ's Wholesale Club
- For outstanding service
Certification
Licensed HVAC Technician Type I/Type II
Timeline
Soft Count Clerk
Wind Creek Casino & Hotel
09.2023 - Current
Beer Associate
GoPuff
06.2023 - Current
Inventory Auditor
Phyles Inventory Control Specialist
11.2016 - 03.2023
Fulfillment Associate
Amazon LLC
10.2016 - 11.2016
Fulfillment Associate
Amazon LLC
11.2015 - 01.2016
Package Handler
Fedex Ground PKG System INC
11.2014 - 02.2015
PT Mailer
The Morning Call
07.2014 - 11.2014
Aquatics Repair
Dorney Park
05.2014 - 07.2014
Deli Associate
BJ's Wholesale Club
11.2011 - 09.2012
Deli Associate
BJ's Wholesale Club
09.2009 - 03.2011
Deli Associate
Weis Markets Inc
11.2008 - 05.2009
Haunt Employee
Dorney Park & Wildwater Kingdom Amusement Park
09.2008 - 11.2008
Rider Operator
Dorney Park & Wildwater Kingdom Amusement Park
09.2008 - 10.2008
Park Services Employee
Dorney Park & Wildwater Kingdom Amusement Park
04.2007 - 10.2007
Sales Associate
Gamestop
11.2006 - 12.2006
Dairy/Grocery Clerk
Valley Farm Market
04.2006 - 04.2007
Lifeguard
Dorney Park & Wildwater Kingdom Amusement Park
04.2005 - 10.2005
Aquatics Crew
Dorney Park & Wildwater Kingdom Amusement Park
04.2004 - 10.2004
High School Diploma -
Salisbury High School
Type I And II HVAC License - HVAC Installation And Repair
Lehigh Career And Technical Institute