Edward Gagnon
Batavia,IL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
38
38
years of professional experience
Work History
General Manager
Dave & Buster's
Addison, IL
08.2001 - Current
- Drove year-over-year business growth by an average of 5 % annually while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee evaluations and contract details.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified trends in customer marketplaces to develop valuable solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Ala Carte Entertainment
Bartlett, IL
04.1990 - 08.2001
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability increasing bottom line by 15%
Regional Operations Manager
Seafood Peddler
Waterbury, CT
05.1984 - 04.1990
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Traveled to over seven locations per week to manage each store and perform reviews of individual managers and employees.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Monitored over 600 employees' day-to-day activities and made plans to rectify issues
Education
Associate of Arts - Hospitality Administration And Culinary Arts
Culinary Institute of America
Hyde Park, NY07.1985
Skills
- Financial Statement Review
- Employee Motivation
- Administrative Management
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Finance and Accounting Oversight
- Human Resources Oversight
- Cost Reduction
Accomplishments
General Manager of the year - 2014
Store of the Year -2014
Top 4 store ranking 2014
Timeline
General Manager
Dave & Buster's
08.2001 - Current
General Manager
Ala Carte Entertainment
04.1990 - 08.2001
Regional Operations Manager
Seafood Peddler
05.1984 - 04.1990
Associate of Arts - Hospitality Administration And Culinary Arts
Culinary Institute of America