Edward Giddens III
Rittman,OH
Summary
Dynamic and dedicated professional with a proven track record at Rittman Recreation Center, excelling in customer service and time management. Expert in enhancing guest relations and streamlining operations, evidenced by improved efficiency and satisfaction. Skilled in software use and problem-solving, adept at fostering team collaboration and resolving conflicts effectively. Hard working and quick learner with how fast I have inherited responsibilities at the Rittman Recreation Center.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Rittman Recreation Center
Rittman, OH
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled parties and events accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Made sure to keep up cleanliness of building
Bartender
Moose Lodge
Creston, OH
03.2023 - 03.2024
- Served customers during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Banquet Captain
Galaxy Restaurant
Wadsworth, OH
03.2022 - 03.2023
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
Team Member
Pilot Travel Centers
Seville, OH
08.2019 - 02.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
N/A - Youth Ministry/ Biblical Philosophy
Cincinnati Christian University
Cincinnati, OHN/A - General Studies
Barberton High School
Barberton, OH05.2016
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- File Organization
- Sensitive information handling
- Work Prioritization
- Initiative-taking
- Complex Problem-Solving
- Issue handling
- Guest Relations
- Skilled in Software
- Effective Planning
- Technical Support
- Researching skills
- Inventory Control
- Strategic Planning
- Problem-Solving
- Data Entry
- Call Answering and Routing
- Payment Processing
- Courteous and Professional
- Relationship Building
- Conflict Resolution
- Basic Math
- Cash Handling
- Computer Knowledge
- Cleaning Efficient
- POS knowledge
- Hard Working
- Fast Learner
Accomplishments
Honors Diploma and Great Gpa from High School.
Full Scholarship to college
Languages
Arabic
Elementary
Spanish
Elementary
Timeline
Front Desk Receptionist
Rittman Recreation Center
03.2024 - Current
Bartender
Moose Lodge
03.2023 - 03.2024
Banquet Captain
Galaxy Restaurant
03.2022 - 03.2023
Team Member
Pilot Travel Centers
08.2019 - 02.2021
N/A - Youth Ministry/ Biblical Philosophy
Cincinnati Christian University
N/A - General Studies
Barberton High School