Edward Haggard

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Investigated suspicious activities and persons to maintain security of premises.
• Wrote detailed reports of all security breaches and investigations.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Facilitates and assists the customers in the loading process of all renting passengers at Will Rogers World Airport

Terminal and Rent-A-Car Center (CSB). Gives friendly and courteous service to our passengers and properly counts and manages the passenger flow and maintains the loading order of the bus rotation. Greets all passengers in the loading areas in a courteous and enthusiastic manner. Facilitates and assists ADA passengers to the rental car company counters in the CSB as well as the airline ticket counters at the Will Rogers World Airport. Notifies road supervisors/ management of deviations,accidents,passenger incidents,medical/behavioral problems.

• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

• Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.

• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Performed administrative duties, including and assisting Insurance agents with licensing questions. Preformed background checks to approve license request. Updated license information from residential to non resident, name changes, and other request. documented files so they would be up to date. Assisted agents and businesses with navigating state website, and one on one with agents in they needed assistance in office. Resolved conflicts and negotiated mutually beneficial agreements between parties.

In my primary role as a high level billing specialist, I prided myself in resolving challenging billing scenarios. I worked with my external customer and my internal audience, to establish a mutually beneficial solution. I repeatedly earned recognition and compensation, by achieving top metrics, at the national level. I coached tier one team members, in conflict resolution. I encouraged fellow team members, providing for a positive work environment. Influenced company reputation

As a personal lines producer, I met objectives for obtaining new clients. I established strategies for product cross-selling. I sought opportunities to provide excellent customer service Responsibilities included: field underwriting; account management; premium collection; policy placement and review.

Responsible for the operations of a golf club and vacation resort. I managed the staff and financial goals of the club, restaurant and driving range. I increased tournament bookings and sales by 60%, during my tenure. Managerial accomplishments including conflict resolution and achieving budget.