Edward Harper
Suwanee,GA
Summary
Dynamic insurance agent with a proven track record at Globe Life Insurance, excelling in client relations and retention. Leveraging strategic negotiation skills and a deep understanding of insurance products, I consistently deliver exceptional customer service, fostering strong relationships and driving business growth through effective upselling and personalized solutions.
Overview
3
3
years of professional experience
Work History
Insurance Agent
Globe Life Insurance
Alpharetta, GA
07.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Sales Associate
Zaxby’s
Sugar Hill, GA
11.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
North Gwinnett High School
Suwanee, GASkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Client needs analysis
- Client retention
- Upselling
- Strategic negotiation skills
Timeline
Insurance Agent
Globe Life Insurance
07.2025 - Current
Sales Associate
Zaxby’s
11.2022 - 01.2024
High School Diploma -
North Gwinnett High School