Edward Kerber

Regional Sales Representative

Jeld-Wen Windows & Doors

05.2003 - 03.2025

Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
Forged and nurtured impactful relationships with customers to cultivate loyalty.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Performed follow-ups with leads to secure new revenue.
Set up appointments with potential and current customers to promote new products and services.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Resolved order issues efficiently and enhanced customer satisfaction ratings.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Demonstrated products and specific features at customer locations and special events.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Developed and implemented sales strategies to increase revenue.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Selected correct products based on customer needs, product specifications and applicable regulations.
Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
Negotiated prices, terms of sales and service agreements.
Networked at events and by phone to expand business profits and revenues.
Informed customers of promotions to increase sales productivity and volume.
Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Managed new business development in the Arizona, Las Vegas, El Paso and New Mexico region by building and maintaining customer relationships and identifying needs and challenges.
Identified new business opportunities through networking, marketing and prospective database leads.
Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Assisted with development of long-term company strategies to increase profitability.
Delivered product presentations and demonstrations showcasing features, benefits, and value to prospective customers.
Resolved customer complaints promptly professionally thus preserving positive image reputation among our valued clientele bases while assuring them their concerns were taken seriously addressed accordingly.
Optimized territory coverage through strategic route planning, maximizing efficiency during daily visits of existing clients or prospecting new ones.
Negotiated contracts with clients to secure profitable deals for both parties involved in the transaction process.
Developed sales strategies for targeted markets, resulting in increased revenue and market share.
Sold doors and windows and served as resource and consultant to customer throughout sales process.
Provided regular reports upper management regarding regional sales performance, market trends, and competitor activities to aid in informed decision-making processes.
Built a strong referral network by consistently delivering exceptional service and support to clients, leading to increased word-of-mouth business opportunities.
Conducted regular market research and competitor analysis to identify new opportunities and trends within the industry.
Utilized various sales techniques to develop relationships with customers and drive sales.
Increased regional sales by establishing strong relationships with key clients and providing exceptional customer service.
Maximized product exposure by frequently interfacing with customers and prospective customers to achieve gross sales of more than $6,000,000 in 2024.
Adapted sales approach based on individual client needs and preferences, resulting in a personalized experience that fostered trust and loyalty.
Provided ongoing training and support to junior sales representatives, enhancing their skills and improving overall team performance.
Attended organized regional sales events, generating brand awareness and cultivating new leads for potential business opportunities.
Implemented regional sales plans aligned with company objectives, driving growth within assigned territories.
Led educational training seminars and product demonstrations.
Visited clients on-site to give benefit-oriented sales presentations.
Managed a diverse client portfolio, ensuring satisfaction and fostering long-term business relationships.
Worked closely with cross-functional teams such as operations and supply chain management to ensure seamless delivery of products/services to customers needs effectively met their requirements.
Built relationships with customers and community to promote long term business growth.
Contributed to team objectives in fast-paced environment.
Developed and maintained strong working relationships with professionals within assigned territory.
Maintained current knowledge of evolving changes in marketplace.
Met existing customers to review current services and expand sales opportunities.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Presented professional image consistent with company's brand values.
Consulted with businesses to supply accurate product and service information.
Monitored service after sale and implemented quick and effective problem resolutions.
Trained new employees on customer service and organizing strategies.
Developed, maintained and utilized diverse client base.
Stayed current on company offerings and industry trends.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Recorded accurate and efficient records in customer database.
Attended monthly sales meetings and quarterly sales trainings.
Kept detailed records of daily activities through online customer database.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Worked with software such as Excell and Salesforce to keep records of company pricing, customer information, company displays, and competitor pricing.
Worked on setting up company displays on certain projects, finding opportunities to put up new company displays, putting up signage on company displays and maintaining such displays.
Making sure that brochures and promotional material was present at stores serviced and emailed to customer to help push sales.

Summary

Overview

Work History

Regional Sales Representative

Education

High School Diploma -

Skills

Certification

Jeld-Wen Ambassador 2007

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Quote

Software

Interests

Websites

Timeline

Regional Sales Representative

High School Diploma -

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