Edward La Puma
Miami,FL
Summary
Dynamic professional with extensive experience in customer engagement. Skilled in reporting proficiency and hiring, consistently fostering teamwork to drive business success and improve workplace.
Overview
17
17
years of professional experience
Work History
Owner/Operator
LEE Wood Working Studio
02.2021 - Current
- Managed daily operations, ensuring efficient workflow and production quality.
- Developed custom woodworking designs, enhancing client satisfaction and project outcomes.
- Oversaw inventory management, optimizing supply chain efficiency and reducing waste.
- Implemented safety protocols for workshop operations, improving workplace safety standards.
Sales Manager
FE Golf Carts
01.2021 - 12.2025
- Provided professional customer service and support in a dynamic work environment from first point of contact through entire sales process.
- Assisted with day-to-day operations, working efficiently and productively with an all hands on deck attitude.
- Worked flexible hours across night, weekend, and holiday shifts.
Owner
Harvest Market Deli and Produce
02.2012 - 11.2020
- Managed daily operations to ensure high-quality customer service and product availability.
- Developed and implemented marketing strategies to increase store visibility and customer engagement.
- Oversaw inventory management, optimizing supply chain processes for efficiency and cost-effectiveness.
- Trained and mentored staff, fostering a collaborative environment focused on continuous improvement.
Program Manager
Rasmussen College
09.2009 - 01.2012
- Led cross-functional teams to develop and implement program initiatives, enhancing collaboration and efficiency.
- Streamlined communication processes among students/staff, ensuring timely updates and project alignment.
- Managed project timelines and deliverables using project management software (CRM-Salesforce), improving workflow accuracy.
- Coordinated enrollment for students on new programs fostering academic advancement.
Education
Bachelor of Science - Marketing
University of Florida
Gainesville, FL07-2008
Skills
- Excellent direct customer engagement and retention
- Expert problem solving
- Reporting proficiency
- Detail oriented
- MS Office applications
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Owner/Operator
LEE Wood Working Studio
02.2021 - Current
Sales Manager
FE Golf Carts
01.2021 - 12.2025
Owner
Harvest Market Deli and Produce
02.2012 - 11.2020
Program Manager
Rasmussen College
09.2009 - 01.2012
Bachelor of Science - Marketing
University of Florida