Edward Lopez
Conroe
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Spirit Airlines Inc. Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Dania Beach, FL
03.2021 - 05.2026
- Assisted passengers with boarding procedures and safety demonstrations.
- Learned emergency protocols and safety equipment usage during training sessions.
- Supported cabin crew in maintaining a clean and organized environment.
- Adapted to diverse passenger needs and provided exceptional customer service.
- Collaborated with team members to ensure timely departures and arrivals.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Owner/Operator and General Manager
Freshii
Flemington, NJ
01.2018 - 11.2020
- Developed and implemented operational strategies to enhance customer experience and streamline service delivery.
- Trained and mentored staff on food safety protocols and efficient service practices.
- Managed inventory control processes, reducing waste and optimizing product availability.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Managed day-to-day business operations.
- Implemented cost-saving measures that improved profit margins while maintaining product quality.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Training Coordinator and Owner Operator
Jersey Mike's Subs
Hillsborough, NJ
06.2007 - 11.2020
- Coordinated onboarding processes for new employees, ensuring compliance with company standards.
- Assessed training needs through regular evaluations and feedback from staff members.
- Facilitated workshops and seminars to promote skill development across multiple locations.
- Prepared high-quality sandwiches using fresh ingredients and following established recipes.
- Implemented quality control measures to ensure consistency in product presentation and taste across all orders.
- Greeted guests, promoted specials, and took orders.
- Ensured adherence to food safety standards.
- Managed kitchen operations during peak hours, maintaining efficiency and service quality.
- Trained and mentored staff, fostering a culture of teamwork and high performance within the restaurant.
Education
High School Diploma -
Freehold Township High School
Freehold, NJ06-2009
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Professional appearance
- Safety procedures
- Public speaking
- Emergency procedures
Timeline
Flight Attendant
Spirit Airlines Inc.
03.2021 - 05.2026
Owner/Operator and General Manager
Freshii
01.2018 - 11.2020
Training Coordinator and Owner Operator
Jersey Mike's Subs
06.2007 - 11.2020
High School Diploma -
Freehold Township High School