Edward Moody
Chesapeake,VA
Summary
Program Navigator at DC Employment Services with expertise in client navigation and crisis intervention. Enhanced service delivery through effective communication and appointment coordination. Proficient in conducting intake assessments and maintaining accurate records, ensuring timely support for clients. Committed to empowering individuals with knowledge of rights and available services.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Navigator
DC Employment Services / DC Superior Courts
Washington, DC
10.2000 - 09.2024
- Assisted clients in navigating court processes and resources effectively.
- Coordinated appointments between clients and court representatives to ensure timely service.
- Resolved client inquiries through clear communication and support initiatives.
- Maintained accurate records of client interactions and case details according to agency policies.
- Collaborated with court staff to enhance service delivery for clients.
- Educated clients on rights, responsibilities, and available community resources.
- Conducted intake assessments to determine eligibility for services and develop action plans.
- Provided crisis intervention support using de-escalation techniques when necessary.
Education
Bachelor of Science - Mass Communications / Military Science
Norfolk State University
Norfolk, VA12-1982
Skills
- Client navigation and resource education
- Crisis intervention and management
- Intake assessment and relationship management
- Court process facilitation
- Appointment coordination
- Accurate record keeping
- Effective communication
Certification
- Recognized as Division of State Initiatives Outstanding Performer - 2022
- Certified Workshop Facilitator - 2017
- Certified Team Leader - The George Washington School of Leadership - 2016
Timeline
Program Navigator
DC Employment Services / DC Superior Courts
10.2000 - 09.2024
Bachelor of Science - Mass Communications / Military Science
Norfolk State University
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