Edward Peterson
Philadelphia,PA
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cash App
03.2021 - Current
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Investigated daily variances and corrected errors to resolve discrepancies.
Bank Teller
PNC Bank
03.2020 - 06.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
Customer Service Representative
Slight Edge Consulting Verizon Fios
08.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
Manager
Chiptole
04.2017 - 08.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Northeast High School
Philadelphia, PA07.2016
Associate of Science - Nursing
Community College of Philadelphia
Philadelphia, PA05.2016
Skills
- Process Optimization
- Safe Deposit Box Oversight
- Account Documentation
- Customer Relationship Management
- Financial Services
- Call Center Operations
- POS Systems Expertise
- Retail Sales Customer Service
Timeline
Customer Service Representative
Cash App
03.2021 - Current
Bank Teller
PNC Bank
03.2020 - 06.2021
Customer Service Representative
Slight Edge Consulting Verizon Fios
08.2018 - 03.2020
Manager
Chiptole
04.2017 - 08.2018
High School Diploma -
Northeast High School
Associate of Science - Nursing
Community College of Philadelphia
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