Ariane Reyes
Rutherford,NJ
Summary
Dynamic Business Analyst with a proven track record at Coach USA, enhancing business processes and fostering continuous innovation. Excelled in data analysis and requirements gathering, while demonstrating exceptional problem-solving abilities and executive support. Skilled in Microsoft Excel and adept at driving projects to completion, significantly improving operational efficiency. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Business Analyst
Coach USA
09.2021 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Executive Assistant
Coach USA
05.2020 - 09.2021
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
Central Support Analyst
Coach USA
02.2015 - 05.2020
- Trained new support analysts, contributing to the overall growth and success of the team.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Monitor the Coach USA fleets GPS system and immediately responding to priority alerts.
- Compiled statistical information for special reports.
- Created monthly reports for records, organized billing and invoice data.
- Verified and logged in deadlines for responding to daily inquiries.
- Public speaking and demonstrate presentations for representatives and vendors.
Education
Associate of Arts - Liberal Arts And Sciences
Bergen Community College
Paramus, NJSkills
- Data Analysis
- Requirements Gathering
- Microsoft Excel Mastery
- User Acceptance Testing
- Workflow Analysis
- Data Compiling
- Strong Problem Solver
- Executive Support
- Schedule & calendar planning
- Professional and mature
Hobbies & Interests
Avid Traveler – Gained problem-solving and planning skills through organizing and managing travel itineraries, navigating new environments, and adapting to diverse situations.
Running Enthusiast – Focused on building endurance and resilience through regular long-distance running and improving personal bests.
Languages
Filipino - Tagalog
Native or Bilingual
Timeline
Business Analyst
Coach USA
09.2021 - Current
Executive Assistant
Coach USA
05.2020 - 09.2021
Central Support Analyst
Coach USA
02.2015 - 05.2020
Associate of Arts - Liberal Arts And Sciences
Bergen Community College