Edward Sarkissian
Syosset
Summary
Customer focused professional with adequate time in career in customer service. Also successfully applying professional skills and management skills in a busy business environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Brewology
11.2024 - 03.2025
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Hiring Manager
Bounce! Family Entertainment Center
11.2023 - 11.2024
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Maintenance Manager
Bounce! Trampoline Sports
05.2023 - 10.2023
- Assessed employee work and improved performance.
- Troubleshoot equipment breakdowns and perform preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Manager
Bounce! Trampoline Sports
07.2022 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervised various tasks in quest of completing project.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
- Monitored employee performance to identify areas for improvement and additional training needs.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
Sales Representative
Uplift Media Group
06.2022 - 08.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Monitor
Bounce! Trampoline Sports
03.2022 - 07.2022
- Watched areas to anticipate problems and intervened to prevent accidents.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Party Host
Bounce! Trampoline Sports
03.2022 - 07.2022
- Decorated and set tables in accordance with party themes and age groups.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Delivered information and details of interest about facility to visitors.
Ropes Course Operator
Bounce! Trampoline Sports
03.2022 - 07.2022
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Sobol Sales
Sobol
01.2022 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Science - Business Administration
SUNY College At Old Westbury
06.2027
Syosset Senior High School
06.2024
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Staff Management
- Training
- Staff supervision
- Employee scheduling
- Sales
- Cleaning
- Cash Handling
- Guest Services
- Cash Register Operation
- Good Telephone Etiquette
- Quality Management
- Product Knowledge
- Food Preparation
- First Aid
- Safety Rules
Certification
- First Aid/CPR/Automated external defibrillator Certified
Languages
English
Native or Bilingual
Armenian
Full Professional
Russian
Elementary
Timeline
General Manager
Brewology
11.2024 - 03.2025
Hiring Manager
Bounce! Family Entertainment Center
11.2023 - 11.2024
Maintenance Manager
Bounce! Trampoline Sports
05.2023 - 10.2023
Manager
Bounce! Trampoline Sports
07.2022 - 05.2023
Sales Representative
Uplift Media Group
06.2022 - 08.2022
Monitor
Bounce! Trampoline Sports
03.2022 - 07.2022
Party Host
Bounce! Trampoline Sports
03.2022 - 07.2022
Ropes Course Operator
Bounce! Trampoline Sports
03.2022 - 07.2022
Sobol Sales
Sobol
01.2022 - 04.2022
Syosset Senior High School
Bachelor of Science - Business Administration
SUNY College At Old Westbury
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