Edward Youngblood
Support Specialist
Fort Wayne,United States
Summary
Talented Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Service Dispatcher
We Can Deliver Boston
Boston, MA
08.2021 - Current
- Coordinates with a team of 20 delivery personnel to manage timely deliveries using GPS software
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Coordinated with field personnel for optimal coverage of daily workload and adjusted quickly to changing demands
- Directed dispatching, routing and tracking of 5-10 fleet vehicles daily.
Inbound Customer Service Representative
ModSquad
Orange, TX
08.2017 - 01.2019
- Represented the company as a first line problem solver for multiple client companies
- Answered over 10-30 calls per shift to meet fast-paced call center demands.
- Independently analyzed client financial accounts for correct information and taking payments
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Technical Support Specialist
Support.com
Bellingham, WA
10.2012 - 06.2015
- Adhered to company quality control standards in resolving and documenting customer issues
- Fielded average of 20 inbound phone calls to deliver support and remotely resolve service issues.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Worked within task management system to receive, manage and close support requests.
Internet Helpdesk Technician
Telenetwork
San Marcos, TX
10.2012 - 06.2015
- Provided remote service representation to DSL and dialup internet clients
- Answered 50 incoming calls from residential and small business customers on computer security and electronic insurance products.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
Associate's degree - Computer Systems Networking and Telecommunications
ITT Technical Institute
Houston 03.2010 - 07.2012
No Degree -
San Marcos Job Corps Center
San Marcos, TX 05.2004 - 01.2006
Skills
Service coordination
undefinedTimeline
Service Dispatcher
We Can Deliver Boston
08.2021 - Current
Inbound Customer Service Representative
ModSquad
08.2017 - 01.2019
Technical Support Specialist
Support.com
10.2012 - 06.2015
Internet Helpdesk Technician
Telenetwork
10.2012 - 06.2015
Associate's degree - Computer Systems Networking and Telecommunications
ITT Technical Institute
03.2010 - 07.2012
No Degree -
San Marcos Job Corps Center
05.2004 - 01.2006