Edward A. Bangari

• Took care of escalated customer concerns to increase satisfaction.
• Consulted with potential clients to determine how company could best meet needs.
• Conferred with customers to understand needs and finalize purchase orders.
• Resolved issues quickly through meticulous research and quick decision-making.

• Developed a loyal and highly satisfied customer base through proactive exceptional customer service and responded to customer questions and concerns in a friendly and knowledgeable manner.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Train, supervise and motivate new and existing staff, fostering a positive and professional work environment.

Increased overall sales by implementing upselling tactics.

• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Introduced new products or services, increased marketing activities and improved customer experience to drive sales.

• Develop and execute cold calling and email campaign strategies to qualify potential customers as a match for our SaaS technology
• Qualify outbound opportunities and develop a strong pipeline for Account Executive via phone and email communications
• Meet weekly and monthly opportunity goals to ensure company revenue objectives are met
• Complete advance sales and SEO certifications
• Empower and assist leading Fortune 1000 companies with SEO technology
• Learn and maintain in-depth knowledge of BrightEdge technology, industry trends and competition