Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Edwin Banuelos

Los Angeles,CA

Summary

Dependable Customer Service Specialist with extensive experience in sales and technology. Proven track record of delivering exceptional service while driving revenue growth. Known for a commitment to quality and professionalism in all interactions. Seeking to leverage skills in a challenging role to enhance customer satisfaction and business outcomes.

Overview

9
9
years of professional experience

Work History

Tutor

Sylvan Learning Center
Glendale, CA
08.2024 - Current
  • Provided homework help and test preparation strategies to improve study habits and test-taking skills.
  • Worked closely with students to help develop math and essay writing skills.
  • Created a positive learning environment that was conducive to student success.
  • Maintained up-to-date knowledge of curriculum changes and educational practices to provide current and effective tutoring.

Tutor

Tutor Me Education
Los Angeles, CA
08.2023 - 06.2024
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Prepared handouts, study materials and other teaching aids.
  • Facilitated discussions and interactive activities to promote engagement and deepen understanding of subject matter.
  • Monitored and recorded students' progress, providing detailed reports to parents and teachers.

Tutor

Hey Tutor
Los Angeles
05.2023 - 08.2023
  • Guided students, teaching methods for working assignments and determining correct solutions.
  • Collaborated with teachers and parents to align tutoring strategies with classroom objectives.
  • Counseled struggling learners on how best to approach difficult subjects or tasks.
  • Designed comfortable tutoring environment conducive to learning.

Technician

Asurion Insurance Services
Nashville, TN
07.2021 - 01.2023
  • Deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics
  • Contacted customers prior to their appointments and led with the clear expectations for their appointment
  • Always upsell Asurion smart home and other products to meet sales goals for the market.
  • Led the region in sales for half a year with an SP 100 average of 50% meaning with half of the customers that I encountered, more than half were sales with me.

Tutor

Los Angeles County of Education
Los Angeles, CA
04.2018 - 01.2022
  • Maintained records of student's progress, school performance and assisted them with any in class assignments.
  • Met with students to clarify and review concepts taught in class and solve specific problems.
  • Operated the robotics program where students were taught how to build/program a robot in a team environment.

Mailroom Associate

Jakks Pacific Inc
Santa Monica, CA
06.2016 - 01.2018
  • Organized and distributed incoming mail/packages for the cooperate office.
  • Provided customer service for corporate employees with any supplies they needed and handled outgoing shipments from corporate office.
  • Had the responsibility of going on executive runs for the CEO and other important company deliveries using the company vehicle.

Education

Engineering Technology

California State University - Los Angeles
Los Angeles, CA
11-2024

High School Diploma -

Cathedral High School
Los Angeles, CA
05.2016

Skills

  • Customer Service
  • Problem-Solving
  • Works Well Under Pressure
  • Relationship Building
  • Excellent Sales Skills
  • Attention to Detail and keeping workspace organzied

Education and Training

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Timeline

Tutor

Sylvan Learning Center
08.2024 - Current

Tutor

Tutor Me Education
08.2023 - 06.2024

Tutor

Hey Tutor
05.2023 - 08.2023

Technician

Asurion Insurance Services
07.2021 - 01.2023

Tutor

Los Angeles County of Education
04.2018 - 01.2022

Mailroom Associate

Jakks Pacific Inc
06.2016 - 01.2018

Engineering Technology

California State University - Los Angeles

High School Diploma -

Cathedral High School

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Edwin Banuelos