Edwin Cruz
Immokalee,FL
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
18
18
years of professional experience
Work History
Client Advisor
Gucci
Sunrise, FL
08.2018 - Current
- Provide personalized service to build strong relationships with clients.
- Perform regular follow-ups with clients to ensure satisfaction with purchases.
- Drive substantial sales through suggestive selling and by promoting add-on purchases.
- Create successful strategies to develop and expand customer sales and client retention.
- Consistently rank top sales for the for the store.
Sales Supervisor
John Varvatos
Bar Harbor, FL
02.2017 - 08.2018
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Built and maintained relationships with peers and upper management to drive team success.
Assistant Manager
Tom Ford
Miami, FL
08.2015 - 02.2017
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
Assistant Manager
Prada
Bar Harbor, FL
10.2006 - 08.2015
- Created reports on sales trends, inventory levels, and financial data.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Associate of Arts - Accounting And Business Management
LaGuardia Community College of The City University of New York
Long Island City, NY06-2001
Skills
- Team Management
- Strong leadership
- Performance Analysis
- Relationship Building
- Customer Service
- Client Retention Strategies
Timeline
Client Advisor
Gucci
08.2018 - Current
Sales Supervisor
John Varvatos
02.2017 - 08.2018
Assistant Manager
Tom Ford
08.2015 - 02.2017
Assistant Manager
Prada
10.2006 - 08.2015
Associate of Arts - Accounting And Business Management
LaGuardia Community College of The City University of New York