Edwin Mariona Jr

Customer Service

• Complaint resolution
• De-escalation techniques
• Positive and professional
• Verbal and written communication
• Great communication skills to customers and colleagues
• Ability to work in continuously-standing position

Teamwork

• Provided solutions to achieve objective

• Able to maintain order and focus to complete task under pressure and timed operations
• Experienced flight operation with other colleagues to achieve common goal
• Able to keep team on task and informed regarding flight

Leadership

• Able to lead a flight operation and complete objectives
• Importance of taking initiative and able to manage task
• Knowledge and experience on CM training
• Lead team to short and long term goals